Close Your Account in the Airbnb App or Website

To close your Airbnb account, log in to your account on the Airbnb website or app, go to your profile menu, and select Account Settings. Scroll down to find the "Deactivate my account" or "Close account" option — the exact wording depends on whether you are using the website or mobile app, but both routes lead to the same result. Click or tap that option and follow the prompts to confirm.

Airbnb will ask you to confirm your choice and may ask why you are leaving. You do not have to answer the survey questions, but Airbnb uses them to understand why users depart. After you confirm, your account will be deactivated when ready, though the company keeps your data for a set period in case you want to reactivate it.

Key Takeaways

  • Your account closes when ready when you confirm the deactivation request in Account Settings, and your listings are removed from search results right away.
  • You must cancel or complete all active reservations before closing your account — Airbnb will not let you deactivate if you have pending bookings.
  • Airbnb holds your account data for 30 days, during which you can reactivate your account without losing your history or reviews.
  • If you have unpaid fees, outstanding host payouts, or unresolved disputes, you may not be able to close your account until those issues are settled.
  • After 30 days, Airbnb begins deleting your personal information, though some data may be kept longer for legal or safety reasons.

What Happens to Your Listings and Reservations

If you are a host, all your listings disappear from Airbnb search results as soon as your account closes. Guests who have already booked your property will still see their reservation in their own account, but they cannot contact you through Airbnb after your account is gone. For this reason, Airbnb requires you to cancel or complete all active reservations before you can close your account.

If you have a reservation that extends past your intended closing date, you have two options: wait until the guest checks out, or cancel the reservation and handle any refund or communication outside Airbnb. Cancelling a reservation may trigger Airbnb's cancellation policy and affect your host rating, so review your cancellation terms before you proceed.

Settling Payments and Outstanding Issues Before Closing

Airbnb will not let you close your account if you have unpaid fees, unresolved disputes, or outstanding host payouts waiting to be transferred to your bank account. If you are a host, make sure all your earnings have been paid out to your connected bank account or Airbnb cash balance. If you are a guest with an outstanding charge or a dispute with a host, that must be resolved first.

Check your Account Settings under Payments to see whether any charges or payouts are pending. If a payout is scheduled but not yet sent, wait for it to complete before closing your account. If there is a dispute or a charge you do not recognize, contact Airbnb support to resolve it — you cannot close your account until the issue is cleared.

Reactivating Your Account Within 30 Days

If you change your mind within 30 days of closing your account, you can reactivate it without losing your reviews, booking history, or host ratings. Log in with your original email and password, and Airbnb will prompt you to reactivate. Your listings will return to search results, and any reservations you had before closing will still be visible in your account.

After 30 days, Airbnb begins deleting your personal information, including messages, reviews, and payment details. Reactivating after that point is still possible, but your account will be treated as new — your history and ratings will be gone. If you think you might return to Airbnb later, reactivate within the 30-day window to preserve your account standing.

What Data Airbnb Keeps After You Close

Airbnb retains your account data for 30 days after closure. This includes your messages, reviews, payment information, and booking history. The company uses this retention period to allow reactivation without data loss. After 30 days, Airbnb deletes most personal information, though some data may be kept longer for legal reasons, tax compliance, or fraud prevention.

If you want your data deleted sooner, you can request deletion through your privacy settings or by contacting Airbnb support. Airbnb is subject to data protection laws in your region — in the European Union, for example, you have the right to request deletion under GDPR. Be aware that requesting when ready deletion may prevent you from reactivating your account later.

Closing Your Account on Mobile vs. Desktop

The process is nearly identical on the Airbnb app and website, but the menu labels differ slightly. On the website, go to your profile icon in the top right, select Account, then scroll to find "Deactivate my account." On the mobile app, tap your profile icon at the bottom, go to Account Settings, and look for "Close account" or "Deactivate account" depending on your device and app version.

If you cannot find the option in your app, update Airbnb to the latest version — older versions sometimes lack the deactivation feature. If the option still does not appear after updating, use the website instead. Both routes are equally valid, and closing your account on one platform closes it everywhere.

Frequently Asked Questions

Can I close my account if I have an active reservation?

No. You must cancel or complete all active reservations before Airbnb will let you close your account. If a reservation extends beyond your closing date, either wait for checkout or cancel the booking. Cancelling may trigger Airbnb's cancellation policy and affect your host rating.

Will my reviews and ratings disappear when I close my account?

Your reviews and ratings stay on Airbnb even after your account closes — they are part of the platform's history and help other users make decisions. Your profile will no longer be visible, but the reviews you left and received remain attached to the listings and accounts involved.

What if I forgot my password and cannot log in to close my account?

Use the "Forgot password" link on the Airbnb login page to reset your password. If you no longer have access to the email address tied to your account, contact Airbnb support with proof of identity. Support can help you regain access or close the account on your behalf.

Can someone else close my account if I give them my login?

Yes, anyone with your email and password can close your account. For security, do not share your login details. If you need someone to help you close your account, contact Airbnb support instead — they can verify your identity and information without requiring you to share your password.

Is there a fee to close my Airbnb account?

No. Closing your account is free. However, if you have unpaid fees or outstanding charges, those must be settled before closure. If you cancel an active reservation to close your account, Airbnb's cancellation policy may explore and result in a charge or loss of earnings.