Airbnb does not publish a general customer service phone number

Airbnb handles most support requests through its website and mobile app rather than by phone. The company does not list a public phone number for general customer service inquiries. If you need to contact Airbnb, you will need to use their in-app messaging system, web form, or one of the specific phone lines available for certain account issues.

The reason Airbnb avoids a main phone line is volume — the platform handles millions of bookings and messages daily. Their system is designed to route your issue to the right team through the app or website, which often resolves problems faster than a phone queue would.

Key Takeaways

  • Airbnb's primary support channel is the Resolution Center in the app or website, where you message the host or Airbnb directly about your booking.
  • A phone number for account security issues (like a locked account or password reset) is available through the Help Center, but only after you log in or verify your identity.
  • If you are a host with a business account, Airbnb offers a dedicated phone line, but this is not available to regular guests.
  • Payment disputes and cancellation issues can sometimes be escalated to a phone agent, but you must start the process through the app or website first.

Using the Resolution Center for booking and host issues

The fastest way to contact Airbnb about a specific booking is through the Resolution Center. Open the Airbnb app or go to airbnb.com, sign in, and go to your reservations. Select the booking you need help with, then choose "Contact Host" or "Get Help" depending on the issue. This opens a message thread where you can describe the problem — a host will usually respond within a few hours.

If the issue involves Airbnb itself (a charge you don't recognize, a cancellation policy question, or a safety concern), select "Get Help" instead of "Contact Host." This routes your message to Airbnb's support team. You can attach photos, receipts, or screenshots to your message. Airbnb typically responds within 24 to 48 hours, though urgent issues may be faster.

The Resolution Center keeps a record of all your messages, which is important if the issue needs to be escalated. Airbnb's agents can see your full conversation history, so you do not have to repeat yourself if you move from messaging to a phone call.

Phone numbers for account security and locked accounts

If you cannot log into your Airbnb account, have forgotten your password, or suspect your account has been compromised, Airbnb does provide a phone number — but you have to find it through the Help Center first. Go to airbnb.com/help, scroll to the bottom, and look for "Call us" or a phone icon. The number shown will depend on your country and region.

When you call this line, you will need to verify your identity. Airbnb will ask for the email address associated with your account, the phone number on file, or answers to security questions you set up when you created your account. Have these details ready before you call. Wait times vary; calling during off-peak hours (early morning or late evening in your time zone) often means shorter waits.

This phone line is specifically for account access issues, not for booking disputes or host communication. If your issue is about a reservation, you will be directed back to the Resolution Center.

Contacting Airbnb as a host

If you list properties on Airbnb, you have access to a dedicated host support phone line. This number is available in the Host Center under "Help" or "Contact Us." Hosts can call to discuss listing issues, guest communication problems, payment questions, or policy violations. Response times for hosts are usually faster than for guests because the host support team is smaller and more specialized.

To use the host phone line, you will need to be logged into your host account. Airbnb may ask you to verify your identity or provide your listing number. Have your host account email and any relevant booking or listing numbers ready when you call.

Payment and cancellation disputes that may reach a phone agent

If you have a payment dispute — a charge that appears incorrect, a refund that did not arrive, or a cancellation fee you believe was wrongly applied — start by opening a case in the Resolution Center. Describe the issue in detail and include any receipts or confirmation emails. Airbnb will investigate through messaging first.

If the investigation does not resolve the issue, or if Airbnb's decision does not match your understanding of their policy, you can request to speak with an agent. This request is made through the Resolution Center after your initial case has been reviewed. An agent may then call you or ask you to call a number they provide. This escalation usually takes several days.

Do not expect to reach a phone agent on your first contact. Airbnb's system is designed to resolve most disputes through messaging and policy review. A phone call is a last step, not a first one.

What to have ready before you contact Airbnb

Whether you are messaging through the app or calling a phone line, gather these details before you reach out: your confirmation number or booking ID, the dates of your reservation, the property address, the host's name (if contacting about a booking), and a clear description of the issue. If the problem involves a charge, have your receipt or bank statement showing the transaction. If it is about a policy, have the specific policy language from your confirmation email.

Write down the key facts of your situation in order before you call. This helps you explain the problem clearly and keeps you from forgetting details under pressure. If you are calling about a safety issue or a serious dispute, consider having a second person listen in so they can take notes while you speak.

Frequently Asked Questions

Can I call Airbnb to book a reservation?

No. Airbnb does not take reservations by phone. You must book through the app or website. If you have trouble using the booking system, you can contact support through the Resolution Center to ask for help, but the actual reservation must be made online.

What if I am calling from outside the United States?

The phone number in the Help Center changes based on your location. Airbnb detects your country and shows the local number or a number you can call from your region. International calling rates may explore if you call from a different country than where your account is registered.

How long does it take to reach a phone agent?

Wait times vary widely depending on the issue and the time of day. Account security calls are usually answered within 10 to 30 minutes. Host support calls may be faster. Booking disputes routed to phone are less common and may take longer because they are escalated cases.

What if I need to contact Airbnb about a safety emergency?

If you are in when ready danger, call your local emergency number (911 in the United States) first. After you are safe, contact Airbnb through the Resolution Center to report what happened. Airbnb takes safety reports seriously and will prioritize your case.

Can I email Airbnb instead of calling or messaging?

Airbnb does not publish a general email address for support. The messaging system in the Resolution Center is their primary email-like channel. Some specific issues (like appeals of account suspensions) may have dedicated email addresses listed in the Help Center, but these are rare.