Where to find your reviews on Airbnb
Your reviews appear on your Airbnb profile, which any guest can visit. To see them yourself, log into your Airbnb account, click the profile icon in the top right corner, and select "Profile". Scroll down to the "Reviews" section — you will see every review left for you as a host or guest, depending on which account type you have.
If you are a guest, your reviews show on your profile page under your name and photo. If you are a host, guest reviews of your listing appear both on your profile and on the individual listing page itself. The listing page shows reviews in chronological order, with the most recent at the top.
Key Takeaways
- Your profile page displays all reviews in one place — access it by clicking your profile icon and selecting "Profile".
- Host reviews appear on both your profile and on each individual listing page where guests can read them before booking.
- You can filter reviews by rating, date, or language to find specific feedback.
- Airbnb shows the reviewer's name, photo, and the date they stayed, so you can identify who left each review.
- You cannot delete reviews, but you can respond to them within 30 days of the review being posted.
Filtering and sorting your reviews
Airbnb lets you narrow down which reviews you see. On your listing page, look for the filter icon near the top of the reviews section. You can sort by rating (five stars down to one star), by date (newest or oldest first), or by language if you have international guests.
Filtering by rating is useful if you want to focus on lower-rated reviews first — these often contain the most specific feedback about what went wrong. Sorting by date helps you track patterns over time, such as whether recent guests have mentioned a particular issue.
What information each review contains
Every review shows the guest's name, their profile photo, the dates they stayed, their overall rating (one to five stars), and their written comment. Some reviews include photos the guest took during their stay. The review also displays when it was posted, which may be days or weeks after checkout.
Guests can rate you on cleanliness, communication, accuracy of listing, location, and value — these individual ratings roll up into an overall star count. You will see all of these breakdowns on your listing page, and they affect how often Airbnb shows your listing to potential guests.
Responding to reviews
You have 30 days from the date a review is posted to write a response. Click the three-dot menu next to the review and select "Respond". Your response appears directly below the guest's review and is visible to all future visitors to your listing or profile.
Responses are most useful when addressing a specific complaint or clarifying a misunderstanding. A brief, professional reply shows other potential guests that you take feedback seriously. You cannot edit or delete your response after posting, so review it before you submit.
How reviews affect your listing visibility
Airbnb's search algorithm favors listings with higher average ratings and more recent reviews. A single one-star review will not tank your visibility, but a pattern of low ratings or no new reviews for months will push your listing lower in search results. Guests also read reviews before booking, so negative feedback directly affects your booking rate.
Maintaining a rating above 4.8 stars keeps you competitive in most markets. If your rating drops below 4.6, Airbnb may flag your listing as needing improvement. Responding to reviews — especially critical ones — can help offset the impact of a low rating by showing you are engaged and willing to address problems.
Viewing reviews on the mobile app
The Airbnb mobile app shows your reviews in the same places as the website. Open the app, tap your profile icon at the bottom, select "Profile", and scroll to "Reviews". You can filter and sort the same way as on desktop. Responding to reviews works identically — tap the three-dot menu and select "Respond".
The mobile app is often faster for checking recent reviews or responding on the go. However, if you need to analyze trends across many reviews, the desktop version gives you a clearer overview of all your ratings at once.
Understanding review visibility and privacy
All reviews you receive are public by default. Any person visiting your profile or listing page can read what guests have written about you. Airbnb does not hide negative reviews from public view, though it does remove reviews that violate its content policy — such as those containing harassment, discrimination, or false claims.
You cannot request that Airbnb remove a review straightforward because you disagree with it or because it is negative. If a review violates Airbnb's policies, you can report it using the three-dot menu next to the review. Airbnb's support team will investigate and remove it if it breaks the rules.
Frequently Asked Questions
Can I see reviews before a guest posts them?
No. Guests write reviews after they check out, and you see them only after they have been posted. Airbnb does not show you drafts or give you a chance to respond before the review goes live.
What if a guest leaves a review and then deletes their account?
The review stays on your listing. Airbnb keeps the review text and rating even if the guest's account is closed. The reviewer's name will still appear, though their profile photo may no longer be available.
Can I see which guests left which reviews?
Yes. Each review shows the guest's name and profile photo, along with the dates they stayed. This makes it straightforward to match a review to a specific booking in your calendar.
Do guest reviews and host reviews show in the same place?
If you both host and book on Airbnb, your profile shows both types of reviews together in the "Reviews" section. You can see which reviews are about your hosting and which are about you as a guest based on the context and the listing mentioned.
How long does it take for a review to appear?
Reviews typically appear within 24 hours of being posted. In rare cases, Airbnb may hold a review for review if it flags potential policy violations, but most reviews go live when ready after the guest submits them.