Where to find your reviews on Airbnb
Your reviews appear on your Airbnb profile, which is visible to anyone who looks at your listing. To see them yourself, log into your Airbnb account, go to your profile by clicking your photo or initials in the top right corner, and select "Profile". Scroll down to the "Reviews" section — you'll see every review left by guests who stayed with you, listed with the most recent first.
If you're a guest rather than a host, your reviews show up the same way. Log in, go to your profile, and look for the reviews section. These are the reviews other hosts have left about you as a guest.
Key Takeaways
- Your reviews are on your public profile under the "Reviews" section, visible to you and to anyone browsing your listing.
- Host reviews and guest reviews appear in the same place on your profile, but they describe different things — one is about you as a host, the other about you as a guest.
- You can read the full text of any review by clicking on it, and you can respond to reviews left about your listing.
- Airbnb shows your overall rating (out of 5 stars) prominently on your listing, calculated from all reviews combined.
Understanding what your review rating means
Your overall rating is the average of all the star ratings guests have given you. If you have 10 reviews with ratings of 5, 5, 5, 4, 4, 4, 4, 4, 3, and 3 stars, your overall rating would be 4.1 stars. Airbnb displays this number on your listing and on your profile.
A rating below 4.6 stars can affect how often your listing appears in search results, and a rating below 4.0 may trigger a warning from Airbnb. Hosts with ratings below 4.2 may be suspended from the platform, though Airbnb considers context — a single bad review on an otherwise strong record is treated differently than a pattern.
How to respond to reviews about your listing
You can write a response to any review left about your property. Click on the review, and you'll see a "Reply" button. Your response appears directly below the guest's review and is visible to anyone reading your profile or listing.
Responses are useful for addressing specific concerns — if a guest complained about noise, you might explain that you've since added soundproofing, or clarify a misunderstanding about house rules. Keep responses brief, professional, and factual. Airbnb does not remove reviews based on your response, but a thoughtful reply can help future guests understand the full picture.
Filtering and sorting your reviews
On your profile's Reviews section, you can sort reviews by date (newest or oldest first) or by rating (highest or lowest first). This makes it easier to spot patterns — for example, you might notice that all your lowest ratings mention the same issue, like Wi-Fi speed or parking.
You cannot hide individual reviews or remove them yourself. Airbnb removes reviews only if they violate its content policy — for instance, if a review contains profanity, threats, or personal information. If you believe a review breaks these rules, you can report it to Airbnb by clicking the three dots next to the review and selecting "Report".
The difference between host reviews and guest reviews
If you both host and book on Airbnb, your profile shows two sets of reviews. Host reviews are what guests say about your property and your service as a host. Guest reviews are what hosts say about you as a visitor — whether you were respectful, followed house rules, and left the space clean.
These appear in separate sections on your profile. Your overall rating as a host is separate from your rating as a guest. A low guest rating can make it harder to book in the future, because hosts see your review history before accepting your reservation.
What to do if you see a review you disagree with
If a review is factually wrong or misleading, your first step is to respond publicly. Explain your side of the story clearly and without defensiveness. For example, if a guest said the kitchen was dirty but you have photos showing it was clean, you might write: "We're sorry to hear about this experience. Our cleaning checklist includes the kitchen, and we have photos from the day of check-in showing it was clean. We'd welcome the chance to discuss this directly."
If the review contains false claims about safety, discrimination, or property damage, or if it includes personal information or threats, report it to Airbnb. Click the three dots next to the review, select "Report", and explain why you believe it violates Airbnb's policy. Airbnb reviews these reports and removes reviews that break its rules, though this can take several days.
How reviews affect your listing and bookings
Airbnb's search algorithm prioritizes listings with higher ratings and more recent positive reviews. A listing with a 4.9 rating and recent bookings will appear higher in search results than an identical listing with a 4.2 rating. This means that your reviews directly affect how many potential guests see your property.
Guests also read reviews before booking. Most people read at least the most recent reviews and look for patterns in what guests mention. A single negative review among many positive ones is usually not a dealbreaker, but multiple reviews mentioning the same problem — like "bed was uncomfortable" or "host was unresponsive" — will deter bookings.
Frequently Asked Questions
Can I delete a review someone left about me?
No, you cannot delete reviews yourself. Airbnb removes reviews only if they violate its content policy — for example, if they contain threats, profanity, or personal information. If you believe a review breaks these rules, report it through the three-dot menu next to the review.
How long does it take for a new review to show up on my profile?
Reviews typically appear within 24 hours of being submitted. However, if a guest leaves a review and then edits it, the updated version may take a few hours to display. You'll receive a notification when a new review is posted about your listing.
What if a guest leaves a review but doesn't leave a rating?
Guests can leave written reviews without assigning a star rating, though Airbnb encourages both. A review without a rating still appears on your profile and is visible to other potential guests, but it does not affect your overall star rating.
Can I see reviews before a guest publishes them?
No. Guests write and submit reviews after checkout, and they appear on your profile once submitted. You cannot see a draft or unpublished review. You'll only know a review exists once it's live on your profile.
Do reviews from cancelled bookings show up on my profile?
No. If a booking is cancelled before the guest checks in, neither party can leave a review. Reviews only appear after a guest has actually stayed at your property.