Where to find your rating on Airbnb
Your Airbnb rating appears on your profile page, visible to anyone who clicks your name or photo during a booking. To see it yourself, open the Airbnb app or website, tap the profile icon in the top right corner, and select "Profile." Your overall rating displays prominently near your name and photo, along with the total number of reviews you have received.
The rating is a single number between 4.50 and 5.00 stars — Airbnb does not show ratings below 4.50 publicly. If you have fewer than three reviews, your rating may not display yet. The number updates automatically each time a guest or host leaves you a review, usually within 24 hours of checkout or after the review window closes.
You can also see individual reviews by scrolling down on your profile page. Each review shows the reviewer's name, their rating (one to five stars), the date they stayed or hosted, and their written comment. Hosts and guests can both see your full review history unless you have chosen to hide specific reviews through Airbnb's moderation process.
Key Takeaways
- Your rating appears on your profile page under your name and photo, visible to anyone considering booking with you.
- Ratings range from 4.50 to 5.00 stars and update within 24 hours of a new review being posted.
- You can read the full text of each review by scrolling your profile, including the reviewer's name, date, and star rating.
- Airbnb hides ratings below 4.50 from public view, and new hosts or guests may not see a rating until they have at least three reviews.
How ratings are calculated
Airbnb calculates your overall rating by averaging all the star ratings you have received from guests or hosts. If you have ten reviews with ratings of 5, 5, 5, 4, 5, 5, 5, 5, 5, and 4 stars, your overall rating would be 4.80 stars. The system counts only completed stays — cancelled bookings do not generate reviews and do not affect your rating.
The most recent reviews carry slightly more weight in how Airbnb displays your profile to potential bookers, though the overall average is what appears as your public rating number. A single low review can noticeably lower your average if you have few total reviews, but its impact decreases as you accumulate more feedback over time.
What happens if you receive a low rating
A rating of 4.49 stars or below is hidden from your public profile — potential guests cannot see it when they search for your listing. However, you can still see all your reviews, including low ones, in your own profile. Airbnb does not remove you from search results based on rating alone, but listings with lower ratings typically receive fewer booking inquiries.
If you believe a review is inaccurate or violates Airbnb's review policy, you can request that Airbnb review it. Open the review, tap the three dots menu, and select "Report this review." Airbnb's team will investigate whether the review breaks their community standards — for example, if it contains personal information, threats, or claims unrelated to the actual stay. If Airbnb agrees, they may remove the review, which will recalculate your rating upward.
Checking your rating as a guest versus a host
Guests and hosts see their ratings in the same location — your profile page — but the reviews they receive are different. As a guest, your rating reflects how hosts rated your behavior during stays: cleanliness, communication, respect for house rules, and whether you left the space in good condition. As a host, your rating reflects guests' experience with your listing: accuracy of description, cleanliness, communication, and value for money.
You may have different ratings if you use Airbnb both ways. Some users are excellent guests but less attentive hosts, or vice versa. Each role maintains its own review history, and potential bookers see only the rating relevant to the role you are playing in that transaction.
Understanding the review window and timing
After a stay ends, both the guest and host have 14 days to leave a review. If only one person leaves a review, it still counts toward your rating. If neither person reviews, no rating is added. Reviews typically post within 24 hours of being submitted, though Airbnb may hold a review for moderation if it appears to violate their policies.
You will receive a notification when someone leaves you a review, and you can respond to any review within 30 days. Your response appears directly below the original review and is visible to all future visitors to your profile. Responding professionally to critical reviews — acknowledging the concern and explaining your side — can help potential bookers understand the full context.
How to improve your rating
If you are a host, maintaining a high rating means responding quickly to messages, keeping your listing clean and well-maintained, and being honest in your photos and description. Guests book based on what they see, so mismatched expectations are a common source of low reviews. If you are a guest, leaving spaces clean, following house rules, and communicating clearly about any issues during your stay will help you maintain a strong rating.
Airbnb also rewards consistency — hosts and guests with many five-star reviews over time are more likely to appear higher in search results and receive more inquiries. A single low review matters less when you have dozens of positive ones, so focusing on delivering a good experience with every booking is the most reliable way to build and maintain a strong rating.
Frequently Asked Questions
Can I hide my rating from other users?
No, your overall rating is public once you have at least three reviews. However, you can request that Airbnb remove individual reviews if they violate community standards. Removing reviews will recalculate your overall rating, but you cannot make your rating private or invisible to potential bookers.
What if I have no reviews yet?
New hosts and guests do not display a star rating until they have completed at least three stays or hosted three bookings. During this time, potential bookers will see that you are new but will not see a numerical rating. Your first few reviews are important because they establish your initial rating.
Does Airbnb remove reviews automatically?
Airbnb removes reviews only if they violate their review policy — for example, if they contain threats, personal information, or are unrelated to the actual stay. You must report the review and request removal; Airbnb does not automatically delete low ratings or negative feedback. The company investigates each report before deciding whether to remove it.
Can I see who is looking at my profile?
Airbnb does not tell you which specific users have viewed your profile or listing. You can see how many times your listing has been viewed in your host dashboard, but not the identities of the people viewing it. You only learn someone is interested when they send a message or submit a booking request.
What if a guest leaves a review after cancelling?
Cancelled bookings do not generate reviews in most cases. If a stay was cancelled before check-in, neither party can leave a review. If a guest cancelled after checking in, they may still be able to leave a review depending on how long they stayed, and that review will count toward your rating.