Where to find your reviews on Airbnb
Your reviews live in your Airbnb profile, and you can see them from any device where you're signed in. On the web, go to your profile icon in the top right, select "Profile," then click "Reviews" in the left menu. On the Airbnb app for iPhone or Android, tap your profile icon at the bottom, then scroll down and tap "Reviews." You'll see all reviews left for you as a host or guest, sorted by the most recent first.
The reviews page shows the reviewer's name, the date they stayed or hosted, their star rating, and the text of their review. You can also see your overall rating — the average of all reviews you've received — displayed prominently at the top of the section.
Key Takeaways
- Your reviews appear in your profile under a dedicated "Reviews" section, accessible from both the website and mobile app.
- Each review shows the guest or host's name, stay dates, star rating, and written feedback.
- Your overall rating is the average of all reviews you've received and appears at the top of your reviews page.
- You can respond to reviews left about you, and those responses are visible to other users on your profile.
- Reviews cannot be deleted by you, but you can flag a review if it violates Airbnb's policies.
Understanding what your reviews show
Each review includes a star rating from one to five stars. The stars reflect the reviewer's overall experience, and Airbnb also breaks down ratings by category — cleanliness, communication, accuracy of listing, location, and value — so you can see which areas guests or hosts praised or found lacking.
Below the stars is the written review itself. Some reviewers write detailed feedback; others leave just a sentence or two. You'll also see the dates of the stay or hosting period, which helps you remember the context of the review. If you're a host, the guest's profile picture and name appear; if you're a guest, the host's information is shown.
Responding to reviews about you
You can write a response to any review left about you. Click or tap the review, then select "Reply" or "Respond." Your response appears directly below the original review on your profile, so other potential guests or hosts will see both the review and your answer. This is your chance to thank someone for positive feedback, address a concern, or provide context if something was misunderstood.
Keep your response professional and factual. Airbnb doesn't allow you to edit or delete reviews, but a thoughtful response can help future users understand your side of the story. You have 30 days from the time the review is posted to respond; after that, you can still see the review but cannot add a new response.
Filtering and sorting your reviews
If you have many reviews, you can filter them by rating — for example, viewing only five-star reviews or only reviews with three stars or fewer. On the web, use the filter options at the top of the reviews page. On the app, swipe or scroll to find the filter buttons. You can also sort by most recent or oldest first, which helps you track how your experience has changed over time.
Filtering is useful if you want to spot patterns — for instance, if multiple guests mention the same issue with your listing, you'll want to address it. It's also helpful to read your lower-rated reviews carefully, as they often contain the most actionable feedback.
What to do if a review violates Airbnb's policies
Airbnb has community standards that all reviews must follow. Reviews cannot contain hate speech, threats, personal information about other users, or false claims meant to damage someone's reputation. If a review breaks these rules, you can flag it for Airbnb to review.
To flag a review, click the three-dot menu icon next to the review (on the web) or tap the menu button (on the app), then select "Report this review." Explain why you believe it violates the policy. Airbnb's team will investigate, and if they agree, the review may be removed. This process takes time, and Airbnb won't always remove a review just because you disagree with it — the bar is whether it actually breaks their stated rules.
How reviews affect your profile and bookings
Your overall rating and reviews are visible to everyone on Airbnb, whether they're logged in or not. Potential guests or hosts use your reviews to decide whether to book with you or accept a booking request. A high rating and positive reviews make your listing or profile more attractive, while low ratings can reduce interest.
Airbnb's search algorithm also takes ratings into account, so listings and profiles with strong reviews tend to appear higher in search results. This means that maintaining good reviews directly affects how often your listing is seen and booked. If your rating drops significantly, it's worth reading the recent reviews to understand what changed and what you can improve.
Viewing reviews on your listing (for hosts)
If you're a host, you can also see reviews of your listing itself — separate from reviews of you as a host. Go to your listing, click "Reviews," and you'll see all feedback guests have left about the property. This includes comments about the space, amenities, cleanliness, and accuracy of your photos and description. These reviews help you understand how guests perceive your listing and what updates or clarifications might help future bookings.
You can respond to listing reviews the same way you respond to host reviews. A thoughtful response to a listing review — especially one that points out a real issue — shows other potential guests that you take feedback seriously and are willing to improve.
Frequently Asked Questions
Can I delete or edit a review someone left about me?
No. Once a review is posted, you cannot delete or edit it yourself. You can only respond to it. If the review violates Airbnb's policies, you can flag it and ask Airbnb to remove it, but they will only do so if it actually breaks their community standards.
How long does it take for a review to appear on my profile?
Reviews typically appear within a few days of being posted. Both the guest or host and the person being reviewed can see the review when ready, but it may take a short time to show up in search results and on public profiles.
What if I disagree with a review but it doesn't violate policies?
You can respond to the review with your perspective. A calm, factual response helps other users understand the full picture. If the review contains false information that damages your reputation, you can contact Airbnb support to discuss your options, though they may not remove it unless it breaks their stated rules.
Do reviews from cancelled bookings show up on my profile?
No. If a booking is cancelled before the guest checks in, no review can be left. Reviews only appear after a stay or hosting period has been completed.
Can I see reviews I left for other hosts or guests?
Yes. On your profile page, you can view the reviews you've written for others. This is separate from the reviews others have written about you. Go to your profile, select "Reviews," and look for a tab or option to view reviews you've given.