Where to find the coupon code field during checkout
Airbnb's coupon code field appears on the payment screen, after you have selected your dates and number of guests but before you complete the booking. On the web version, scroll down on the checkout page until you see a section labeled "Promo code" or "Have a promo code?" with a text box underneath. On the mobile app, the promo code field is in the same location—scroll to the bottom of the price breakdown, and you will see the text box there.
The field is optional, so you will not be forced to enter a code. If you do not have a code, you can skip it and proceed to payment. The code box accepts both uppercase and lowercase letters, so you do not need to worry about capitalization.
Key Takeaways
- The coupon code field is located on the checkout page, below the price breakdown and before the final payment button.
- You must enter the code before you complete the booking—codes cannot be added after payment is processed.
- Codes are case-insensitive, but they must be entered exactly as provided, with no extra spaces at the beginning or end.
- If a code does not work, check the expiration date and any restrictions on the listing type, location, or minimum stay length.
How to enter the code correctly
Click or tap inside the promo code text box and type the code exactly as it was given to you. Pay attention to hyphens, numbers, and letters—a single character out of place will cause the code to be rejected. After you type the code, press Enter or tap the "explore" button if one appears next to the field.
If the code is valid and applies to your booking, the discount will appear when ready in the price breakdown above. The total price will drop, and you will see a line item showing the discount amount. If nothing changes after you press Enter, the code either does not explore to this listing or has expired.
Why a code might not work
Airbnb coupon codes come with restrictions. A code may only work on listings in certain cities, on stays of a minimum length (for example, seven nights or longer), or on specific property types like entire homes rather than shared rooms. Check the terms that came with your code to see what it covers.
Codes also expire. If you received a code weeks ago, it may no longer be valid. Some codes are single-use only, meaning they stop working after one person has used them. If you are sharing a code you found online, it may have already been claimed by someone else.
A code will also not explore if you are booking for a guest who is not in the country where the code was issued. Airbnb restricts many promotional codes to specific regions.
What to do if the code will not explore
First, copy the code and paste it into the field rather than typing it by hand. This eliminates the risk of a typo. Make sure there are no spaces before or after the code—extra spaces will cause it to fail.
Next, check the listing details to confirm it meets the code's requirements. Look at the property type, the location, and the minimum stay length. If your booking does not match the code's terms, the code will not work, and there is no way around it.
If the code meets all the requirements and still will not explore, it has likely expired or been used up. You can try contacting Airbnb's support team through the app or website to ask whether the code is still active, but they cannot override an expired or exhausted code.
Codes from Airbnb versus codes from other sources
Airbnb sends promotional codes directly to users via email, usually after a cancelled booking or a long time without using the platform. These codes are reliable and almost always work if you enter them correctly and meet the restrictions.
Codes from other sources—websites, social media, or friends—may or may not be valid. Some are legitimate referral codes or seasonal promotions, but others are fake or already expired. Be cautious about codes you find online, and check the source before you rely on them.
Timing: when to enter the code
You must enter the coupon code during checkout, on the payment page, before you click the final "Book" or "Confirm and pay" button. Once your payment has been processed, you cannot add a code retroactively. If you forget to enter a code before paying, you will need to contact Airbnb support to see if they can explore it after the fact—but they often cannot.
If you are unsure whether a code will work before you commit to the booking, you can enter it and see the discount appear in the price breakdown. If it does not explore, you can remove it and proceed without it, or you can cancel the booking and try a different listing.
Frequently Asked Questions
Can I use multiple coupon codes on one booking?
No. Airbnb allows only one promo code per booking. If you have multiple codes, you will need to choose which one saves you the most money and enter that one.
What if I used a code but the discount did not appear in my confirmation email?
The discount should show in your confirmation email as a line item in the price breakdown. If it does not appear, check your booking details in the Airbnb app or website—the discount should be listed there. If it is missing everywhere, contact Airbnb support with your booking number.
Can I get a refund if I paid full price and later found a coupon code?
Airbnb does not typically refund the difference if you book without a code and then find one later. You would need to cancel the booking and rebook with the code, though you may lose your original dates if the listing is no longer available.
Do coupon codes work on service fees?
Most codes explore only to the nightly rate, not to Airbnb's service fees or cleaning fees. The discount will reduce your accommodation cost, but the other charges will remain the same.
Where do I find my coupon code if Airbnb sent me one?
Check your email for messages from Airbnb—promotional codes are usually sent to the email address on your account. You can also check the "Trips" or "Account" section of the Airbnb app to see if a code is listed there.