Where to Cancel Your Princess Cruise

You can cancel a Princess cruise through your online account on the Princess Cruises website without calling customer service. Log in to your account at princess.com, go to "My Bookings," and select the reservation you want to cancel. The cancellation option appears on that booking's details page. You will see the refund terms for your specific booking — what you get back and when — before you confirm the cancellation.

If you booked through a travel agent rather than directly with Princess, you must contact that agent to cancel, not Princess directly. The agent holds the booking in their system and controls the cancellation. Cancelling through Princess's website will not work if a travel agent made the reservation.

The online cancellation process takes a few minutes and generates an when ready confirmation email. You do not need to wait on hold or speak to anyone. Your cancellation is final once you confirm it on the website.

Key Takeaways

  • Log into your Princess Cruises account, select your booking under "My Bookings," and click the cancellation option to cancel online without calling.
  • Your refund amount and timeline appear on the cancellation page before you confirm, so you know exactly what you will receive back.
  • If a travel agent booked your cruise, contact them directly to cancel — the online system will not work for agent-booked reservations.
  • Cancellation terms depend on how far away your cruise date is and what type of fare you purchased, so review the terms shown before confirming.
  • You will receive a cancellation confirmation email when ready after completing the online process.

Understanding Princess Cancellation Policies by Booking Date

Princess Cruises refund amounts depend on when you cancel relative to your cruise departure date. The further in advance you cancel, the more you typically receive back. Cancellations made more than 75 days before departure usually return the full deposit or a large percentage of the fare. Cancellations within 75 days of departure may result in reduced refunds or forfeit of deposits entirely, depending on your fare type.

Some fares — like basic economy fares — have stricter cancellation terms than premium fares. When you log into your booking, the cancellation page shows your specific refund amount based on your fare type and cancellation date. This is the amount you will receive, not an estimate. Non-refundable fares may return zero dollars, though you may receive a future cruise credit instead of a cash refund.

Check the exact terms on your cancellation confirmation page before you click the final confirmation button. Once you cancel, the transaction cannot be reversed through the website.

Steps to Cancel Through Your Princess Account

Start by visiting princess.com and clicking "Sign In" in the top right corner. Enter your email address and password. If you do not remember your password, use the "Forgot Password" link to reset it before you proceed.

Once logged in, look for "My Bookings" in the main menu or under your account name. Click it to see all your reservations. Find the cruise you want to cancel and click on that booking. The booking details page will open, showing your itinerary, cabin assignment, and passengers.

Scroll down on the booking details page until you see the "Cancel Cruise" button or link. Click it. A new page will appear showing your cancellation terms — the refund amount, when you will receive it, and any credits or fees. Read this information carefully. If you agree to the terms, click "Confirm Cancellation" or the equivalent button on your screen.

After you confirm, the page will display a cancellation confirmation number. Write this number down or take a screenshot. You will also receive a confirmation email within a few minutes at the address associated with your account. Keep this email for your records.

What Happens After You Cancel Online

Your cancellation takes effect when ready once you confirm it on the website. Your cruise reservation is removed from your account, and you will no longer see it under "My Bookings." The cabin becomes available for other guests to book.

Refunds are processed according to the timeline shown on your cancellation page. Most refunds take 7 to 14 business days to appear in your original payment method — the credit card or bank account you used to pay for the cruise. If you paid by check or money order, Princess will mail a refund check to your address on file.

If you received a future cruise credit instead of a cash refund, that credit will appear in your Princess account within a few days. You can use it to book another cruise at any time before the credit expires. The expiration date is included in your cancellation email.

Cancelling a Deposit-Only Booking

If you paid only a deposit to hold your cruise reservation and have not yet paid the final balance, cancelling online still works the same way. The refund page will show how much of your deposit you receive back based on the cancellation policy and your booking date. Some deposits are fully refundable if you cancel far enough in advance; others may be partially or fully forfeited.

You do not need to pay the final balance before cancelling. Cancelling a deposit-only booking through your online account removes the entire reservation and stops any future payment reminders from Princess.

If You Cannot Find the Cancellation Option

If you log in and do not see a "Cancel Cruise" button or link on your booking details page, your reservation may have already been cancelled, or your account may not have permission to cancel it. Try logging out and logging back in to refresh your session.

If the cancellation option still does not appear, your booking may be locked because the cruise departure date is very close — usually within 14 days. Princess may require you to call customer service to cancel bookings departing soon. You can reach Princess Cruises by phone at 1-800-PRINCESS (1-800-774-6237) to request a cancellation in this situation.

Another reason the button might not appear is if your booking includes a non-cancellable component, such as a pre-purchased shore excursion or specialty dining package that cannot be cancelled online. In that case, you may need to contact Princess to handle the cancellation manually, or you may need to cancel those add-ons separately before cancelling the cruise itself.

Cancelling Multiple Cabins or Group Bookings

If you booked multiple cabins under separate reservations, you must cancel each one individually through your "My Bookings" page. Each cabin has its own booking number and cancellation terms. Log in, select the first cabin, cancel it, then repeat the process for the next cabin.

If you booked as part of a group, your cancellation may be handled differently. Group bookings sometimes have a group leader or coordinator who manages cancellations for the entire group. Check your booking confirmation email to see if a group coordinator is listed. If so, contact them first before attempting to cancel through your personal account. If you are the group coordinator, you may need to call Princess to cancel the group booking rather than cancelling individual cabins online.

Frequently Asked Questions

Can I cancel my Princess cruise less than 14 days before departure?

You may not be able to cancel online if your cruise departs in fewer than 14 days. The cancellation button often disappears from the website for last-minute bookings. Call Princess Cruises at 1-800-PRINCESS to request a cancellation. Refunds for last-minute cancellations are typically reduced or forfeited entirely, depending on your fare type and the specific cancellation policy.

Will I get a full refund if I cancel online?

Your refund depends on your fare type and how far in advance you cancel. The cancellation page shows your exact refund amount before you confirm. Some fares are fully refundable if cancelled early; others offer partial refunds or future cruise credits instead of cash. Non-refundable fares may return nothing, though you may receive a credit toward a future cruise.

What if I paid with a credit card — how long does the refund take?

Refunds to credit cards typically appear within 7 to 14 business days after you cancel. The exact timeline depends on your credit card company and bank. Check your cancellation confirmation email for the specific refund timeline for your booking. If you do not see the refund after 14 business days, contact Princess with your cancellation confirmation number.

Can I cancel my cruise and rebook for a different date online?

You must cancel your current booking first, then make a new reservation separately. The cancellation page does not offer an option to rebook directly. After you cancel and receive your refund or credit, log back into your account and search for your new cruise dates. If you received a future cruise credit, you can explore it when you book the new cruise.

What if I booked through a travel agent — can I still cancel online?

No. If a travel agent made your reservation, you must contact that agent to cancel. The online cancellation system only works for bookings made directly through Princess Cruises. Your travel agent controls the booking and must process the cancellation on their end. Contact the agent using the information on your booking confirmation.