Reset a Calpak combination lock in three steps
A Calpak luggage lock resets by opening it fully, locating the small reset button on the lock body, pressing and holding that button while you set a new combination, then releasing the button to lock in your choice. The entire process takes less than a minute and requires no tools. If you have forgotten your current combination, you will need to open the lock first — either by trying common default combinations or by contacting Calpak directly with proof of purchase.
Most Calpak locks ship with a default combination of 0-0-0. If that does not work, try 0-0-1 or check the paperwork that came with your luggage. Once the lock opens, you can proceed to reset it to a combination you will remember.
Key Takeaways
- The reset button on a Calpak lock is a small recessed button on the back or side of the lock body that you press while the lock is open.
- Default combinations are usually 0-0-0, so try that first if you cannot remember setting a custom code.
- You must hold the reset button down while turning the dials to your new combination, then release the button to save it.
- If you lose the combination and the default does not work, Calpak customer service can help you open the lock with proof of purchase.
Locate the reset button on your lock
The reset button is a small, recessed button usually found on the back or underside of the lock body. On most Calpak locks, it is about the size of a ballpoint pen tip and sits flush with the plastic casing so it will not accidentally press during travel. You may need to tilt the lock toward a light source or use your phone's flashlight to see it clearly.
If you cannot find the button after checking the back and sides, look at the bottom of the lock where it attaches to the zipper pull. Some Calpak models place the reset button in this location. The button will always be labeled with a small "R" or the word "Reset" printed nearby, though the text can be faint.
Open the lock and prepare to reset
Before you can reset the combination, the lock must be in the open position. If you remember your current combination, dial it in and pull the shackle up to open the lock. If you do not remember it, try the default combination of 0-0-0 first. Rotate each dial to align the numbers, then gently pull the shackle upward.
Once the lock is open, keep it in that position — do not let it close while you are resetting. You will be holding the reset button down while turning the dials, so make sure you have a clear view of all three number wheels and enough space to turn them freely.
Press the reset button and set your new combination
Using a pen, paperclip, or your fingernail, press and hold the reset button firmly. While holding it down, rotate each of the three dials to the numbers you want for your new combination. Choose a code you will remember — avoid birthdays or sequential numbers like 1-2-3 if the luggage will travel with you regularly.
Take your time turning each dial to the correct number. The dials should move smoothly. If one feels stuck or gritty, stop and try again — forcing a stuck dial can damage the lock mechanism. Once all three numbers are set to your choice, continue holding the reset button.
Release the button to save your new combination
While still holding the reset button down, gently pull the shackle upward to close the lock. You should feel a slight click or resistance as the lock engages. Once you hear or feel that click, release the reset button. Your new combination is now saved.
Test the lock when ready by closing it fully, then dialing in your new combination and pulling the shackle up to open it again. If the lock opens, the reset was successful. If it does not open, the combination may not have been set correctly — open it again using your previous combination and repeat the reset process.
What to do if you cannot open the lock
If the default combination of 0-0-0 does not work and you have no record of the combination you set, contact Calpak customer service with your luggage model number and proof of purchase. You can find the model number on a tag inside the luggage or on the bottom of the lock itself. Calpak can provide a master reset code or walk you through additional troubleshooting steps.
Do not attempt to force the lock open or use tools like bolt cutters unless you are willing to damage the lock and possibly the luggage zipper. If you need to open the luggage urgently and cannot reach Calpak, a locksmith who works with combination locks may be able to help, though this will cost more than contacting the manufacturer.
Frequently Asked Questions
What is the default combination on a Calpak lock?
Most Calpak locks ship with the combination set to 0-0-0. If that does not work, check the documentation that came with your luggage or contact Calpak directly. Some older or special-edition models may have different defaults.
Can I reset the lock if it is closed and I do not know the combination?
No. You must open the lock first before you can access the reset button. If you cannot open it, you will need to contact Calpak with proof of purchase or consult a locksmith.
What happens if I press the reset button without opening the lock?
Nothing will happen. The reset button only functions when the lock is in the open position. Pressing it while the lock is closed will not change your combination or cause any damage.
How do I know if the reset was successful?
Close the lock fully after releasing the reset button, then try opening it with your new combination. If the shackle pulls up freely, the reset worked. If it does not open, repeat the process and make sure you held the reset button down the entire time you were turning the dials.
Can I reset the lock multiple times?
Yes. You can reset your Calpak lock as many times as you need. Each time you reset it, the old combination becomes inactive and only your new combination will open the lock.