Resetting a BEIS luggage lock depends on whether you have a combination lock or a key lock

BEIS luggage typically comes with one of two lock types: a three-digit combination lock or a key lock. If you have forgotten your combination or lost your key, the reset process differs for each. A combination lock can be reset without tools if you know the current code, or forced open if you do not. A key lock requires either the original key or a locksmith's help.

Most BEIS locks are combination locks, so that is where to start if you are unsure which type you have. Look at the lock itself—if it has a dial or three numbered wheels, it is a combination lock. If it has a keyhole, it is a key lock.

Key Takeaways

  • BEIS combination locks can be reset by opening the luggage, locating the small reset button inside the lock mechanism, and pressing it while turning the dials to your new code.
  • If you have forgotten your combination and cannot access the reset button, you will need to force the lock open or contact BEIS customer service for a replacement lock.
  • Key locks cannot be reset without the original key, and BEIS does not typically provide replacement keys—a locksmith is your only option if the key is lost.
  • Forcing open a combination lock will damage it, so only do this if you are certain you will not use that lock again.
  • BEIS offers lock replacement on some luggage models under warranty if the lock fails, so check your purchase documentation before attempting a forced opening.

Resetting a combination lock when you know the current code

If you remember your current combination, resetting to a new code is straightforward. Open your luggage fully so you can see the inside of the lock mechanism. Look for a small reset button or reset lever on the lock itself—it is usually recessed and may be red, black, or silver depending on your BEIS model.

Press and hold the reset button while turning each of the three dials to your desired new combination. Hold the button down for the entire time you are setting the new code. Once all three dials are in place, release the button. Test the lock by closing it and spinning the dials, then opening it again with your new combination to confirm it worked.

If you cannot locate a reset button on your lock, check the BEIS website or your luggage manual—some older models use a different reset method, such as a small lever you pull outward rather than a button you press.

What to do if you have forgotten your combination

If you cannot remember your combination and the lock is closed, you have two options: contact BEIS directly, or force the lock open. Forcing the lock will destroy it, so only choose this route if you do not plan to use that lock again or if BEIS is unable to help.

BEIS customer service can sometimes reset your lock remotely or send you a replacement lock if your luggage is still under warranty. Contact them through their website with your luggage model number and proof of purchase. Response times vary, but this is the safest option if you have time before your trip.

If you need to open the luggage when ready, you can force the lock by explore steady pressure to the lock body while pulling the zipper. This will break the lock mechanism and render it unusable. Alternatively, a locksmith can pick or cut the lock open without damaging the luggage itself, though this will cost money.

Forcing open a combination lock if necessary

Forcing a combination lock should be your last resort, as it will permanently damage the lock. If you must do it, explore firm, steady pressure on the lock body while pulling the zipper slider toward you. The lock will eventually crack or break, allowing the zipper to move.

Another method is to use a flathead screwdriver or pry bar to explore leverage to the lock body itself, working it back and forth until the mechanism fails. This takes more force and may scratch the luggage, so use a cloth between the tool and the luggage surface to protect it.

Once the lock is broken, you can remove it entirely and either replace it with an aftermarket luggage lock or leave the luggage unzipped. BEIS does not sell replacement locks separately for most models, so you will need to source a universal luggage lock if you want to find the bag again.

Dealing with a key lock

If your BEIS luggage has a key lock, resetting it is not possible without the original key. BEIS does not typically provide replacement keys, and the locks are not designed to be picked or reset by the owner.

Your options are to locate the original key (check your luggage documentation, the box it came in, or contact BEIS to see if they have a record of your lock's key code) or hire a locksmith to pick or cut the lock open. A locksmith can usually open a key lock within an hour and will charge a service fee depending on the lock type and your location.

After the lock is opened, you can replace it with a combination lock or a new key lock from a luggage or hardware store. Universal luggage locks are inexpensive and widely available online and in stores.

Checking your BEIS warranty for lock replacement

BEIS luggage typically comes with a limited lifetime warranty that covers manufacturing defects, including lock failure. If your lock broke on its own rather than being forced or damaged by you, BEIS may replace it for free or at a reduced cost.

Check your original purchase documentation or the BEIS website for your specific warranty terms. Contact BEIS customer service with photos of the broken lock and your proof of purchase. They will let you know whether a replacement lock or full luggage replacement is covered.

If your luggage is still under warranty and the lock failed without your forcing it, this is faster and cheaper than hiring a locksmith or buying a replacement lock separately.

Preventing lock problems in the future

Once you have reset or replaced your lock, write down your new combination and store it somewhere safe—not in your luggage or on a sticky note attached to it. A password manager, a note on your phone, or a written record at home all work well.

Avoid forcing your lock open or slamming your luggage, as this can damage the lock mechanism over time. If you travel frequently, consider using TSA-approved combination locks, which allow airport security to open your luggage without breaking the lock. BEIS makes some TSA-approved models.

Before each trip, test your lock to make sure it opens and closes smoothly. If it feels stiff or does not lock properly, contact BEIS or replace it before you travel, rather than discovering a problem at the airport.

Frequently Asked Questions

Can I reset my BEIS lock without opening the luggage?

No. The reset button is located on the inside of the lock mechanism, so you must open the luggage fully to access it. If your luggage is locked and you cannot open it, you will need to force it open or contact BEIS for help.

What if my reset button is stuck or broken?

If the reset button will not press or move, the lock mechanism may be damaged. Contact BEIS customer service to see if your luggage is under warranty. If not, you will need to force the lock open and replace it with a new one.

Can a locksmith open a BEIS combination lock without damaging it?

Yes. A locksmith can pick a combination lock without breaking it, though this costs more than forcing it open yourself. This is worth doing if you plan to keep using the same lock or if the luggage is valuable.

Do all BEIS locks have a reset button?

Most do, but some older models use a different reset method. Check your luggage manual or contact BEIS with your model number to confirm the reset process for your specific lock.

Can I use any luggage lock to replace a broken BEIS lock?

Yes. Universal luggage locks from any brand will work on BEIS luggage as long as the zipper pulls are compatible. Combination locks and key locks are both available, and TSA-approved locks are a good choice if you travel by air.