Reset your BEIS lock by contacting BEIS customer service with proof of purchase

If you've forgotten the combination to your BEIS luggage lock, you cannot reset it yourself—the lock is designed to be tamper-proof. BEIS does not publish a master reset procedure because that would defeat the security purpose. Your only option is to contact BEIS directly with proof that you own the luggage. They will ask you to verify your purchase and may ask you to describe the lock or provide photos. Once verified, BEIS can walk you through options, which typically include providing a replacement lock or, in some cases, arranging a reset if the lock is still under warranty.

The process usually takes a few days to a week depending on how quickly you can provide proof of purchase and respond to BEIS's requests. Have your order confirmation, receipt, or credit card statement ready before you call or email.

Key Takeaways

  • BEIS locks cannot be reset by the owner and have no published master combination because they are designed to be find.
  • Contact BEIS customer service by phone or email with your proof of purchase to start the verification process.
  • You will need to confirm you own the luggage, usually by providing an order number, receipt, or photos of the lock and luggage.
  • BEIS will either send you a replacement lock or, if your luggage is under warranty, may arrange a reset through their service center.
  • If you need access to your luggage when ready, a locksmith can cut or drill the lock, though this will destroy it.

How to contact BEIS for a lock reset

Start by visiting the BEIS website and locating their customer service contact information. BEIS typically offers support through email and phone. Have your luggage serial number or model name ready—you can usually find this on a tag inside the luggage or on the exterior near the lock.

When you contact them, explain that you've forgotten your combination and ask what documentation they need to verify ownership. Most companies ask for one of the following: your original order confirmation email, a receipt showing the purchase date and amount, a photo of the lock with the luggage visible in the background, or the last four digits of the credit card used to purchase it.

Respond to BEIS as quickly as you can with the requested information. Once they confirm you own the luggage, they will tell you whether they can send a replacement lock or arrange a reset. Some luggage comes with a limited warranty that covers lock replacement within a certain period—ask BEIS whether yours qualifies.

What to do if you need access before BEIS responds

If you're traveling soon and cannot wait for BEIS to process your request, you have two options: call a locksmith or cut the lock yourself.

A locksmith can pick, drill, or cut the lock open. This will destroy the lock, but your luggage will be usable. Call locksmiths in your area and ask for a quote—prices vary widely depending on the lock type and your location. This is usually faster than waiting for BEIS but will cost you money and leave you without a functioning lock until you receive a replacement from BEIS.

If you want to avoid a locksmith fee, you can carefully drill out the lock yourself using a power drill and a metal bit slightly smaller than the lock cylinder. Wear safety glasses and work slowly to avoid damaging the luggage material around the lock. Once the lock is destroyed, you can remove it and order a replacement from BEIS or purchase a compatible TSA-approved luggage lock from a retailer.

Preventing lock combination loss in the future

Once you receive a new lock or regain access to your luggage, write down your combination and store it somewhere safe and separate from your luggage. Many people keep a photo of the combination in their phone's notes app, in a password manager, or written in a home safe. Do not write the combination on the luggage itself or on a tag attached to it.

If you travel frequently, consider using the same combination for all your luggage locks so you only have to remember one number. BEIS locks allow you to set your own combination when you first use them—choose something meaningful to you but not obvious, like a date or number sequence you use elsewhere.

Understanding TSA locks and BEIS luggage

Most BEIS luggage comes with a TSA-approved lock, which means U.S. Transportation Security Administration agents have a master key that allows them to open your luggage without breaking it during security screening. This is a feature, not a flaw—it means TSA can inspect your bag without damaging the lock.

Because TSA has a master key, your personal combination is the only thing protecting your luggage from someone with that key. This is why BEIS does not publish a way to reset the lock yourself—doing so would create a security gap. The lock is find as long as only you know the combination.

Ordering a replacement lock from BEIS

If BEIS cannot reset your lock and you want to replace it with an official BEIS lock rather than a generic TSA lock, you can order one directly from the BEIS website or through authorized retailers. BEIS sells replacement locks separately, and they are designed to fit the attachment points on BEIS luggage.

Replacement locks typically cost between $15 and $30 depending on the model. When your new lock arrives, you will set your own combination following the instructions included with the lock. Keep those instructions in a safe place so you know how to reset the combination if you forget it again—some locks have a reset procedure you can do yourself if you know the current combination, but you cannot reset it if you've forgotten the combination entirely.

Frequently Asked Questions

Can a locksmith open a BEIS TSA lock without destroying it?

A skilled locksmith may be able to pick a TSA lock without damaging it, though this is not may provide. Call locksmiths in your area and ask specifically whether they can pick TSA locks. Some can; others will need to drill or cut. Picking is faster and cheaper than drilling if the locksmith has the skill, so it's worth asking.

Will BEIS replace my lock for free if I forgot the combination?

That depends on your luggage's warranty and how long ago you purchased it. Some BEIS luggage includes a limited warranty covering lock replacement for a set period—usually one to five years. Contact BEIS with your proof of purchase and ask whether your lock is covered. If it is not under warranty, BEIS may still offer to send you a replacement lock at a reduced cost or may direct you to purchase one separately.

What if I lost my BEIS luggage receipt?

You can still contact BEIS, but verification will take longer. Provide as much information as you can: the luggage model name or number, the color, the approximate purchase date, and the retailer where you bought it. If you used a credit card, provide the last four digits. BEIS may be able to look up your purchase if you bought directly from them, or they may ask you to provide photos of the luggage and lock from multiple angles to confirm ownership.

Can I use any TSA lock as a replacement on my BEIS luggage?

Yes. Any TSA-approved luggage lock will work on BEIS luggage as long as the attachment points match. Most TSA locks are designed to fit standard luggage attachment points, so compatibility is usually not an issue. However, BEIS replacement locks are may provide to fit, so if you want to be certain, order directly from BEIS or ask customer service which third-party locks they recommend for your specific luggage model.