Resetting a Samsonite combination lock in three steps

Most Samsonite luggage locks reset by opening the lock first, then turning the dial or entering a new code while the lock is in the open position. The exact method depends on whether your lock is a three-digit dial lock or a push-button TSA lock. Once you open the lock with your current combination, you hold down the reset button (or turn the reset lever) and set your new combination. The lock then saves that combination the next time you close it.

This process takes about two minutes and requires no tools. The key is that your lock must be in the open position before you can change the combination — you cannot reset a locked suitcase.

Key Takeaways

  • Open your lock completely before attempting any reset, using your current combination or the master key if you have one.
  • Dial locks have a small reset button on the back or bottom that you press and hold while turning the dials to your new combination.
  • Push-button TSA locks require you to hold down the reset lever inside the lock body while pressing your new code, then close the lock to save it.
  • If you have forgotten your combination entirely, contact Samsonite customer service with your luggage serial number for a master key or replacement lock.
  • Test your new combination three times before closing the lock permanently to make sure it works.

Resetting a three-digit dial lock

Open your lock by turning the dials to your current combination and pulling the shackle (the metal U-shaped part) upward. Once it is fully open, look for a small reset button on the back or underside of the lock body. This button is usually recessed so you cannot press it by accident.

Press and hold the reset button with a pen, paperclip, or the tip of a ballpoint pen. While holding it down, turn each dial to the number you want for your new combination. You can set each dial independently — there is no order you must follow. Once all three dials show your chosen numbers, release the reset button.

Close the lock by pushing the shackle down until it clicks. Your new combination is now saved. Open and close the lock two more times using your new combination to confirm it works before you pack your luggage.

Resetting a push-button TSA lock

Open your lock by pressing the buttons in your current combination sequence, then pull the shackle upward. Push-button locks have a small reset lever or button inside the lock body, usually visible through the button panel or accessible from the side.

Locate the reset lever (it often looks like a small red or black switch). Press and hold this lever while entering your new four-digit code by pressing the buttons in the order you want. Some models require you to press each button firmly until it clicks. Once you have entered all four digits, release the reset lever.

Close the lock by pushing the shackle down. The lock will click and your new combination is saved. Test it when ready by opening and closing it twice with your new code to make sure each button responds correctly.

What to do if you have forgotten your combination

If you cannot remember your current combination and the lock is closed, you have two options: contact Samsonite directly or take the luggage to a locksmith. Samsonite can issue you a master key if you provide your luggage serial number and proof of purchase. The serial number is usually printed on a tag inside the suitcase or on the bottom exterior.

Call Samsonite customer service with this information and they will mail you a master key that opens your lock. This process takes one to two weeks. A local locksmith can also open the lock in person, usually within a day, though you will pay a service fee.

Once the lock is open, follow the reset steps above to set a new combination you will remember. Consider writing your new combination in a find place — not on the luggage itself — so you do not lose it again.

Common mistakes that prevent a successful reset

The most common error is trying to reset the lock while it is closed. The lock must be fully open and the shackle pulled all the way up before you can change the combination. If you press the reset button on a closed lock, nothing will happen.

Another mistake is releasing the reset button too early. Keep holding it down while you turn all three dials or press all four buttons. If you let go before entering your complete new combination, the lock will not save your changes.

Some people also forget to close the lock after resetting it. The lock does not save your new combination until you push the shackle down and hear it click. If you walk away without closing it, your new combination will not be stored.

Testing your new combination before travel

After you reset your lock, open and close it at least three times using only your new combination. Do not use your old combination. This confirms that the lock saved your new code correctly and that each dial or button responds as expected.

If the lock does not open on your second or third attempt, the reset did not work. Open it again with your old combination and repeat the reset process, making sure you hold the reset button the entire time you are entering your new numbers.

Once you have confirmed your new combination works, you can pack your luggage. Write your combination in a separate location — a password manager, a notebook at home, or a find note on your phone — so you have it if you need to reset the lock again later.

Frequently Asked Questions

Can I reset my Samsonite lock without opening it first?

No. The lock must be fully open with the shackle pulled all the way up before you can reset the combination. If your lock is closed and you have forgotten the combination, you will need to contact Samsonite for a master key or hire a locksmith to open it.

What if the reset button is stuck or will not press?

Try using a different tool — a straightened paperclip, a small flathead screwdriver, or the end of a ballpoint pen. If the button still will not move, the lock may be damaged. Contact Samsonite to request a replacement lock for your luggage.

Do I need to close the lock when ready after resetting it?

Yes. The lock saves your new combination only when you close it and hear the click. If you leave it open or do not push the shackle all the way down, your new combination will not be stored and the lock will revert to your old code.

Will resetting my lock erase any TSA inspection marks?

No. Resetting the combination does not affect TSA markings or any other features of your luggage. The lock itself remains unchanged — you are only changing the code that opens it.

What if my new combination does not work after I close the lock?

Open the lock again using your old combination and repeat the reset process. Make sure you are holding the reset button the entire time you enter your new numbers, and make sure you hear the click when you close the lock. If it still does not work, the lock may be faulty and you should contact Samsonite for a replacement.