Setting Your BEIS Luggage Lock in Four Steps

A BEIS luggage lock is a three-digit combination lock built into the zipper pull of most BEIS bags. To set it, you open the lock to a default position, enter your chosen three-digit code, and close it shut. The lock then requires that exact code to open again. Unlike padlocks you buy separately, this one stays attached to your bag and travels with it.

The process takes about two minutes and requires no tools. Once set, your lock will hold that combination until you deliberately reset it to something new.

Key Takeaways

  • BEIS locks come pre-set to 0-0-0 and must be changed to a code only you know before first use.
  • You set the lock by aligning the dials to your chosen code while the lock is in the open position, then sliding the shackle down to lock it.
  • Write down your combination and store it somewhere separate from your bag in case you forget it.
  • If you forget your combination, BEIS customer service can help you reset the lock, though you will need proof of purchase.
  • The lock protects against casual opening but is not designed to stop determined theft — it deters zippers from sliding open during travel.

Locate the Three Dials on Your Lock

Open your BEIS bag and find the lock attached to the main zipper pull. It looks like a small rectangular box with three rotating dials stacked vertically. Each dial has numbers 0 through 9 printed around its edge. The lock will be in the open position when you first receive it — the shackle (the metal U-shaped piece) will be pulled up and away from the body of the lock.

The three dials are the only moving parts you need to touch. Do not try to force or disassemble any other part of the lock. The dials rotate freely by hand in both directions.

Reset the Dials to Your Chosen Combination

While the lock is still open, rotate each of the three dials until they show your chosen three-digit code. Start with the top dial and work downward. For example, if you want your code to be 3-7-2, rotate the top dial until 3 is visible in the window, the middle dial until 7 appears, and the bottom dial until 2 shows.

Rotate slowly and deliberately so you can see each number clearly. There is no click or feedback — you are straightforward turning the dials by hand until the numbers line up. Take your time to make sure all three digits are exactly where you want them before moving to the next step.

Close the Shackle to Lock Your Code in Place

Once all three dials display your chosen combination, push the shackle (the metal U-shaped arm) down toward the body of the lock. You will feel it click or snap into place. This action locks your code into the mechanism. The lock is now set.

Do not rotate the dials after you close the shackle. If you do, you will change your combination by accident. Once the shackle is down, your code is stored in the lock's internal mechanism.

Test Your Lock Before Traveling

Pull the shackle up to open the lock. The dials should have returned to random positions — this is normal. Now rotate the dials back to your chosen code and push the shackle down again. If it closes smoothly, your lock is working correctly and your code is set.

Test this a second time to be certain. If the shackle does not close when you enter your code, the dials may not be aligned precisely enough. Rotate each dial slightly and try again. Once you can open and close the lock twice in a row using the same code, you are ready to travel.

Store Your Combination Somewhere Safe

Write your three-digit code on a piece of paper and store it in a place separate from your bag — a home file, a note in your phone, or a password manager. Do not write it on the bag itself or keep it only in your wallet, because if your bag is lost, you will need the code to open it again.

If you forget your combination and cannot find your written record, contact BEIS customer service with proof of purchase (your receipt or order confirmation). They can walk you through a reset process, though this may take several business days. Keeping a backup record of your code prevents this delay.

What to Do If Your Lock Stops Working

If the shackle becomes stuck, does not close, or feels damaged, do not force it. Forcing a stuck lock can break the internal mechanism permanently. Instead, contact BEIS customer service with your bag's model number and a photo of the lock. They can advise whether the lock can be repaired or replaced.

If your bag is still under BEIS's warranty (typically one year from purchase), lock replacement may be covered. If the warranty has expired, BEIS can tell you the cost of a replacement lock and how to ship your bag for service. In the meantime, you can find your bag with a separate padlock threaded through the zipper pulls.

Frequently Asked Questions

What is the default combination on a new BEIS lock?

All BEIS locks ship set to 0-0-0. You should change this to a personal code before your first trip. Anyone who knows the default code could open your bag, so resetting it is an important first step.

Can I change my combination after I have already set it?

Yes. Open the lock using your current code, then rotate the dials to your new code while the shackle is still up. Push the shackle down to lock in the new combination. Your old code will no longer work.

What happens if I forget my combination?

Contact BEIS customer service with your proof of purchase. They can provide instructions to reset the lock, though the process may take several days. This is why writing down your code and storing it separately is important — it saves time if you forget.

Is a BEIS lock find against theft?

A BEIS lock deters casual opening and keeps your zipper from sliding open during travel, but it is not designed to stop someone determined to break into your bag. For high-value items, use additional security measures like keeping valuables in a carry-on or using a separate padlock in addition to the built-in lock.

Can I remove the BEIS lock and replace it with my own padlock?

The BEIS lock is permanently attached to the zipper pull and cannot be removed without damaging the bag. You can thread a separate padlock through the zipper pulls in addition to the built-in lock if you want extra security, but you cannot replace the original lock yourself.