Setting Your Away Luggage Code in Three Steps

Away luggage locks come preset to 0-0-0, and you change the code by opening the lock, holding down the reset button inside the lock housing, and turning the dials to your chosen three-digit combination. The whole process takes about 30 seconds and requires no tools. Once you release the reset button, your new code is locked in and the old one no longer works.

The reset button is a small recessed button located on the inside of the lock mechanism — the side facing into your luggage, not the outside. You need to push it down and hold it while you turn the dials. If you do not hold the button down, the dials will spin freely but the code will not change.

Key Takeaways

  • Away locks ship with the code set to 0-0-0, so change it before your first trip to prevent anyone else from opening your bag.
  • The reset button is inside the lock housing on the luggage-facing side, not on the outside dial face.
  • You must hold the reset button down the entire time you are turning the dials, or the new code will not save.
  • Write down your new code somewhere safe outside your luggage, because there is no way to recover a forgotten code without contacting Away customer service.

Locating the Reset Button on Your Lock

Open your luggage fully so you can see the inside of the lock. The reset button is a small circular or rectangular button recessed into the lock housing on the interior side. It is not on the dial face itself — it is on the metal or plastic body of the lock mechanism that sits against the inside of your bag.

If you are looking at the three spinning dials from outside the luggage, you are looking at the wrong side. Flip the bag or reach around to the interior surface of the lock. The button will be small and may require a fingernail or the edge of a coin to press, though most people can press it with a firm fingertip.

Pressing the Reset Button and Turning the Dials

Press and hold the reset button with one hand. While holding it down, use your other hand to turn each of the three dials to the numbers you want. Turn the first dial to your first digit, the second dial to your second digit, and the third dial to your third digit. Move slowly and deliberately — you do not need to spin them fast.

Keep the reset button pressed the entire time you are turning the dials. If you release it before all three dials are set, the lock will not save your changes and you will have to start over. Once all three dials show your chosen code, release the reset button. The code is now set.

Testing Your New Code to Confirm It Worked

Close your luggage and spin all three dials to random numbers — something different from the code you just set. Try to open the lock. It should not open. Now spin the dials back to your new code and try again. The lock should open smoothly.

If the lock does not open with your new code, the reset did not take. This usually means the reset button was not held down the entire time you were turning the dials. Open the luggage again, locate the reset button, and repeat the process, making sure to keep steady pressure on the button from start to finish.

Choosing a Code You Can Remember

Pick a combination that is meaningful to you but not obvious to someone who knows you — avoid birthdays, anniversaries, or sequences like 1-2-3. A good approach is to use the last three digits of a phone number you know, or the numbers from a memorable address. The code can be any three digits from 0 to 9 in any order.

Write your code down and store it somewhere separate from your luggage — in your phone's notes app, in a password manager, or on a piece of paper in your desk at home. If you forget the code and cannot find your written record, Away customer service can help you reset the lock, but the process takes time and requires proof of purchase.

What to Do If Your Lock Is Stuck or Will Not Reset

If the reset button feels stuck or will not press, do not force it — you may damage the lock mechanism. Try pressing it with a bit more patience and steady pressure. If it still will not budge, the lock may have a manufacturing defect.

Contact Away customer service with your luggage model and purchase information. They can walk you through additional troubleshooting steps or arrange a replacement lock if the mechanism is faulty. Away typically covers lock issues under its warranty for a set period after purchase, depending on which luggage line you own.

Frequently Asked Questions

Can I set a code with letters or symbols?

No. Away locks use only numbers 0 through 9. Each of the three dials rotates through these ten digits only. You cannot set a code with letters, special characters, or any combination outside 0-9.

What happens if I forget my code?

There is no master code or bypass method for Away locks. You will need to contact Away customer service with your luggage model and proof of purchase. They can provide instructions for resetting the lock, though the process may take several days. This is why writing down your code and storing it separately is important.

Do I have to set a new code, or can I leave it on 0-0-0?

You can leave it on 0-0-0, but it is not recommended. Anyone who picks up your luggage can open it when ready. Setting a personal code adds a basic layer of security and prevents casual access to your belongings during travel.

Can I change my code after I have already set one?

Yes. Follow the same process: open the luggage, press and hold the reset button, turn the dials to your new code, and release the button. The old code will no longer work. You can change your code as many times as you want.

Will the code reset if my luggage gets wet or goes through baggage handling?

No. Once you set a code and release the reset button, it stays locked in place. Normal travel conditions — baggage handling, rain, temperature changes — will not reset the lock to 0-0-0. The code remains until you deliberately reset it using the button.