Setting the combination lock on Away luggage

Away luggage comes with a built-in TSA-approved combination lock integrated into the zipper pulls. To set your combination, locate the small lock mechanism on one of the two zipper pulls on your suitcase. The lock has a three-digit dial that you'll rotate to create your personal code. Unlike padlocks you add yourself, this lock is part of the luggage design and cannot be removed.

The process takes less than a minute. You'll turn the dials to your chosen three-digit combination, then slide the lock closed. Once locked, the zipper pulls cannot be separated, which prevents the zippers from opening. TSA officers have a master key that allows them to inspect your bag without damaging the lock if your luggage is selected for screening at airport security.

Key Takeaways

  • Away's built-in lock uses a three-digit combination dial located on the zipper pull.
  • You set your own combination by rotating the dials to your chosen numbers, then sliding the lock closed.
  • The lock prevents the zippers from separating but does not require a key or additional equipment.
  • TSA officers can open the lock during security screening without damaging your luggage.
  • If you forget your combination, Away customer service can help you reset it or you can contact a locksmith.

Locating the lock on your Away suitcase

The combination lock sits on the right zipper pull when you're facing the front of your suitcase. It's a small rectangular mechanism with three rotating dials stacked vertically. The dials are numbered 0 through 9. On some Away models, the lock appears as a raised button or lever; on others, it's a more compact dial system. Check your specific model's design, as Away has updated the lock mechanism across different suitcase lines.

The lock is always on the exterior of the zipper pull, not hidden inside a pocket. You don't need to open your suitcase or access any internal compartments to set it. The mechanism is designed to be accessible and visible so you can see your combination clearly when you set it.

Setting your three-digit combination

Choose a three-digit number you can remember but that isn't obvious to someone watching you. Avoid birthdays, anniversaries, or sequential numbers like 123 or 000. Once you've decided on your combination, rotate each dial to your chosen digits. Start with the first dial on the left, then move to the middle dial, then the right dial. Make sure each number is clearly aligned and visible.

After you've set all three digits, slide the lock closed. You'll hear or feel a small click when it engages. The lock is now active. Try gently pulling the zipper pulls apart to confirm the lock is holding them together. If the zippers separate, the lock did not engage properly and you should try setting it again.

Unlocking your Away luggage

To unlock your suitcase, rotate the dials back to your combination. Align each digit carefully—the lock will not open if even one digit is off. Once all three numbers are set correctly, the lock will release and you can separate the zipper pulls to open your suitcase.

If you've forgotten your combination, write down what you think it might be and try those numbers first. If none work, contact Away's customer service with proof of purchase. They maintain records and can help you reset the lock. In rare cases where the lock is damaged or stuck, a locksmith can open it, though this may damage the mechanism.

TSA PreCheck and luggage locks

Away's built-in lock is TSA-approved, which means you can leave it locked during air travel. TSA officers have master keys that open TSA-approved locks without damaging them. If your bag is selected for screening, security can open the lock, inspect your luggage, and close it again without breaking anything.

If you use a non-TSA-approved lock on your luggage, TSA may cut it off if they need to inspect your bag. The built-in Away lock eliminates this risk because it's designed specifically for airport security procedures. You don't need to unlock your suitcase before checking it at the airport.

Troubleshooting a stuck or damaged lock

If the dials are difficult to turn, the lock may be dirty or have debris inside. Try rotating each dial several times in both directions to loosen it. If the dials still won't move, do not force them, as this can break the mechanism. Instead, contact Away customer service or visit an Away store location if one is near you.

If the lock won't close or won't open even when you enter the correct combination, the mechanism may be damaged. This can happen if the suitcase is dropped or the lock is struck. In this case, you'll need to contact Away for a replacement lock or suitcase, depending on your warranty coverage and the extent of the damage.

Resetting your combination if needed

Away's lock does not have a reset button or master override that you can access yourself. If you want to change your combination after you've set it, you must first unlock the suitcase with your current combination, then set a new one by rotating the dials to different numbers and closing the lock again.

If you're selling or giving away your Away luggage and want to clear the combination so the new owner can set their own, unlock it first, then rotate the dials to 000 and close the lock. The new owner can then open it with 000 and set their own combination. This is a courtesy step and not required by the luggage itself.

Frequently Asked Questions

Can I open my Away luggage if I forget the combination?

You can contact Away customer service with proof of purchase and they can help you reset it. If you need when ready access, a locksmith can open the lock, though this may damage the mechanism. Avoid forcing the dials, as this can break the lock permanently.

Will TSA cut my lock if I leave it locked?

No. Away's built-in lock is TSA-approved, so TSA officers have master keys that open it without cutting. You can leave your luggage locked during air travel without risk of damage.

What if the lock dials won't turn?

Try rotating each dial multiple times in both directions to loosen any debris. If they still won't move, contact Away customer service or visit an Away store. Do not force the dials, as this can break the mechanism.

Can I change my combination after I've set it?

Yes. Unlock your suitcase with your current combination, then rotate the dials to your new three-digit number and close the lock. There is no reset button—you straightforward set a new combination by changing the dial positions.

Is the lock waterproof?

Away's lock is water-resistant but not fully waterproof. It can handle normal humidity and light rain, but prolonged submersion can damage the mechanism. Avoid soaking your luggage or leaving it in standing water for extended periods.