Penn Station has luggage storage, but you need to book it in advance through a third-party service

Penn Station itself does not run a luggage storage counter. Instead, the station partners with Bounce, a luggage storage app that connects travelers with nearby businesses willing to hold bags for a few hours or a full day. You book storage through the Bounce app or website, choose a location within walking distance of Penn Station, and drop off your luggage at that business—usually a hotel, shop, or restaurant. The business holds your bag in a find back room while you explore the city or wait for your train.

Storage through Bounce costs between $6 and $12 per bag per day, depending on the location and how long you need it. You pay through the app when you book, not at the drop-off location. The service is available seven days a week, though specific locations have their own hours—most open by 8 a.m. and close by 8 p.m.

Key Takeaways

  • Penn Station does not operate its own luggage storage desk; you must use the Bounce app to book storage at a nearby business.
  • Storage costs $6 to $12 per bag per day and must be paid through the app before you arrive at the drop-off location.
  • Most Bounce locations near Penn Station are open from 8 a.m. to 8 p.m., though hours vary by business.
  • You can store bags for as little as a few hours or for a full day, and Bounce guarantees your bag is insured up to $2,500.

How to book storage through the Bounce app

read the Bounce app or visit bounce.com on your phone or computer. Enter Penn Station as your location and the date and time you need to drop off your bag. The app shows all available storage locations within a short walk, along with their hours, price per bag, and customer reviews. Select a location, confirm the number of bags and how long you need storage, and pay through the app using a credit card or PayPal.

After you book, the app gives you the exact address of your drop-off location and directions from Penn Station. You do not need to contact the business ahead of time—just show up during their posted hours with your confirmation number from the app. The business will take your bag, give you a receipt, and store it securely. When you return to pick it up, show your confirmation number and they will hand your bag back.

What to expect at a Bounce storage location

Bounce partners are usually small hotels, restaurants, or retail shops that have back-room space. They are not luggage-specific facilities. The business will inspect your bag when you drop it off to make sure it is not damaged, then store it in a locked room away from customers. You do not have access to your bag while it is stored—you cannot retrieve items from it during the day.

Bags are insured for up to $2,500 under Bounce's coverage, which protects against loss or damage while your bag is in the partner's care. If your bag is damaged or goes missing, you report it through the app and Bounce handles the claim. This insurance is included in your storage fee—you do not pay extra.

Timing and hours near Penn Station

Most Bounce locations near Penn Station open between 7 and 8 a.m. and close between 7 and 9 p.m. Some locations have shorter hours, so check the app before you book to make sure the location is open when you plan to drop off and pick up your bag. If you arrive at Penn Station very early in the morning or need to store a bag late at night, you may find fewer options available.

Bounce allows you to book storage for as little as two hours or for a full 24-hour period. If you need your bag stored overnight, confirm that your chosen location is open the next morning when you plan to pick it up. Some locations close on Sundays or have reduced weekend hours, so plan ahead if you are traveling over a weekend.

Cost breakdown and payment

Bounce charges per bag, not per person. A single bag costs $6 to $12 per day depending on the location. If you have two bags, you pay for two bags. The price is set by the individual business partner, so locations closer to Penn Station or in high-demand areas may charge more than locations a few blocks away.

You pay the full amount through the app when you book, before you drop off your bag. Bounce accepts all major credit cards and PayPal. There are no additional fees at the drop-off location, and you do not tip the business partner—the fee you paid through the app covers the entire service.

Alternatives if Bounce does not work for you

If you cannot find an available Bounce location or prefer a different option, some hotels near Penn Station offer luggage storage to non-guests for a fee, usually $5 to $10 per bag. Call ahead to confirm they accept outside customers and their storage hours. The Hotel Pennsylvania and other mid-range hotels in the area sometimes offer this service.

If you are traveling with a small carry-on bag, you can also store it in a locker at Penn Station's waiting area, though lockers are limited and fill up quickly during peak travel times. Lockers cost $3 to $5 for a few hours and are first-come, first-served—there is no way to reserve one in advance.

Frequently Asked Questions

Can I store my luggage at Penn Station without using Bounce?

Penn Station does not operate its own storage service. Bounce is the official partner for luggage storage at the station. Some nearby hotels may store bags for non-guests, but you would need to contact them directly. Lockers are available on a first-come, first-served basis, but they fill up quickly and cannot be reserved.

What if I need to store my bag overnight?

Bounce allows overnight storage, but you must confirm that your chosen location is open the next morning when you plan to pick up your bag. Check the app for the business's hours before you book. Some locations have limited weekend or Sunday hours, so plan ahead if you are traveling over a weekend.

Is my bag insured if it gets lost or damaged?

Yes. Bounce includes insurance coverage up to $2,500 for loss or damage while your bag is stored. If something happens to your bag, report it through the app and Bounce will handle the claim. This coverage is included in your storage fee—you do not pay extra.

Can I access my bag during the day if I need something from it?

No. Once you drop off your bag, you cannot access it until you pick it up. If you need items from your bag during the day, you should not store it or should choose a shorter storage window.

What if the Bounce app is not working or I cannot book online?

Bounce operates through the app and website only—there is no phone number to call for storage bookings. If you have technical trouble with the app, try booking through bounce.com on a web browser instead. If you cannot book storage, your backup option is to ask Penn Station staff about locker availability or contact nearby hotels about non-guest storage.