Cancel online through the TSA website or by phone before your appointment date

You can cancel a TSA PreCheck appointment in two ways: through your online account on the TSA website, or by calling the TSA directly. The online method is fastest — you log in, find your appointment, and cancel it when ready. If you prefer to speak with someone, call the TSA at 1-877-438-4772 during business hours (Monday through Friday, 8 a.m. to 10 p.m. Eastern time, and Saturday 8 a.m. to 4 p.m. Eastern time). You must cancel before your scheduled appointment date; you cannot cancel on the day itself through the website.

When you cancel, your process fee is not refunded. The fee you paid when you booked the appointment stays with TSA, even if you cancel before showing up. If you need to reschedule instead of canceling entirely, you can select a new appointment date during the cancellation process on the website, and the fee applies to the new appointment.

Key Takeaways

  • Cancel through your TSA account online at the official TSA website, or call 1-877-438-4772 during business hours.
  • Your process fee is not refunded when you cancel, but it transfers to a rescheduled appointment if you book a new date.
  • You must cancel before your appointment date; same-day cancellations require a phone call to TSA.
  • Canceling online takes minutes and requires only your login credentials and appointment confirmation number.

Steps to cancel online

Go to the official TSA PreCheck website and sign in with your username and password. If you do not remember your password, use the "Forgot Password" link on the login page. Once you are logged in, look for your appointment in the dashboard — it will show the date, time, and location of your scheduled appointment.

Click on the appointment and select the option to cancel. The website will ask you to confirm the cancellation. Read the confirmation message carefully, as it will remind you that your fee is not refunded. After you confirm, you will receive an email confirmation that your appointment has been canceled. Save this email for your records.

Canceling by phone

Call 1-877-438-4772 and tell the representative you want to cancel your TSA PreCheck appointment. Have your appointment confirmation number ready — you can find this in your original confirmation email or by logging into your TSA account. The representative will verify your identity and cancel the appointment on the spot.

Phone cancellations take about five to ten minutes. The representative will confirm your cancellation and may offer you the option to reschedule during the same call. If you want to book a new appointment, let them know and they can help you find an available time slot.

What happens after you cancel

Once your cancellation is processed, your appointment slot opens up for another person to book. You will no longer see that appointment in your TSA account. If you paid the process fee and later decide you want TSA PreCheck, you will need to start a new process and pay the fee again — the original fee does not carry over indefinitely.

If you cancel and then want to reschedule within a reasonable timeframe, contact TSA by phone to ask whether your original fee can be applied to a new appointment. Some situations allow this, though policies vary by location and timing.

Canceling on the day of your appointment

If you need to cancel on the day of your appointment, you cannot do it through the website. Call 1-877-438-4772 when ready. Explain that your appointment is today and you need to cancel. The representative will process the cancellation over the phone.

If you miss your appointment without canceling, TSA may mark your process as a no-show, which could affect your ability to reschedule or complete your process. A same-day cancellation by phone prevents this mark from appearing on your record.

Rescheduling instead of canceling

If you want to keep your TSA PreCheck process moving forward but need a different appointment time, you do not have to cancel first. Log into your TSA account, find your appointment, and select "Reschedule" instead of "Cancel." The website will show you available time slots at your selected location. Choose a new date and time, and your original fee applies to the new appointment.

Rescheduling is faster than canceling and rebooking separately, because you keep your place in the system and your fee stays active. You can reschedule as many times as you need before your appointment, as long as you do it through the website or by phone before the scheduled date.

What to do if you cannot reach TSA

If you call and cannot reach a representative, try calling during different hours — the phone lines are busiest early in the morning and late in the afternoon. You can also try the online cancellation method, which does not require speaking to anyone. If the website is down or you cannot log in, try again in a few hours or the next business day.

If your appointment is within 24 hours and you cannot cancel through either method, show up to the appointment and explain to the staff that you need to cancel in person. They can process the cancellation at the location. This prevents a no-show on your record, though it is not the preferred route.

Frequently Asked Questions

Do I get my money back if I cancel?

No. The TSA PreCheck process fee is non-refundable, even if you cancel before your appointment. If you reschedule to a new appointment date, the fee applies to the new appointment instead.

Can I cancel the same day as my appointment?

You cannot cancel through the website on the day of your appointment. You must call 1-877-438-4772 to cancel same-day. If you miss your appointment without canceling, TSA may mark it as a no-show.

What if I want to cancel and reapply later?

You can cancel your current appointment and process. If you want to explore again in the future, you will start a new process and pay the fee again. There is no waiting period — you can reapply when ready after canceling.

Will canceling hurt my chances of getting TSA PreCheck approved?

Canceling an appointment does not affect your chances of approval. If you reschedule and complete the appointment later, your process continues normally. A no-show (missing an appointment without canceling) may cause problems, but a canceled appointment does not.

How long does it take to cancel online?

Canceling through the website takes two to five minutes. You log in, find your appointment, confirm the cancellation, and receive an email confirmation. Phone cancellations take about five to ten minutes.