Reschedule through the TSA PreCheck website or by phone

You can reschedule your TSA PreCheck appointment in two ways: through your online account on the official TSA PreCheck website, or by calling the TSA PreCheck customer service line at 1-855-347-8371. The online method is faster and available 24/7. If you use the website, log in with your credentials, find your appointment under "My Applications," and select the option to reschedule. You'll see available time slots at your enrollment center and can pick a new date and time when ready.

If you prefer to call, have your process number or confirmation email ready. A representative will look up your appointment and walk you through available slots. Phone lines are open Monday through Friday, 8 a.m. to 10 p.m. Eastern time, and Saturday and Sunday, 9 a.m. to 8 p.m. Eastern time. Either method takes just a few minutes.

Key Takeaways

  • Log into your TSA PreCheck account on the official website to reschedule without waiting on hold or speaking to anyone.
  • Call 1-855-347-8371 if you cannot reschedule online or prefer phone support; representatives are available seven days a week.
  • You can reschedule as many times as you need before your appointment without losing your spot or paying a new fee.
  • Rescheduling does not extend your PreCheck validity period—your five-year membership still expires on the original end date.

What happens if you miss your appointment without rescheduling

If you do not show up for your appointment and do not reschedule beforehand, your appointment slot is forfeited. You will need to book a new appointment from scratch, which means paying the process fee again (currently $78 to $85 depending on your state) and waiting for an available slot at your enrollment center.

Missing an appointment does not cancel your process, but it does pause your progress toward PreCheck membership. You have one year from the date you submitted your initial process to complete your in-person appointment. If that year passes without an appointment, your process expires and you must start over with a new process and fee.

How far in advance you can reschedule

You can reschedule your appointment as soon as you book it—there is no waiting period. However, the availability of new slots depends on how busy your enrollment center is. In major cities, you may find openings weeks or months ahead. In smaller areas, available slots might be only a few days out.

If you need to reschedule far in the future (for example, you're traveling and want to move your appointment to after you return), check the website to see what dates are open. If nothing is available that far ahead, you can reschedule again closer to your original appointment date once more slots open up.

Rescheduling when your enrollment center has limited availability

Some enrollment centers fill up quickly, especially those in airports and busy urban areas. If you cannot find an open slot at your preferred location, you have two options: reschedule at a different enrollment center in your area, or wait a few days and check again—slots often open as other applicants reschedule.

You are not locked into your original enrollment center. When you reschedule online, the system shows you all available centers near your zip code. Choosing a less busy location (often a police department or passport acceptance facility rather than an airport) may give you more date options. Your appointment location does not affect your PreCheck membership once it's approved.

What to bring to your rescheduled appointment

Bring the same documents you would have brought to your original appointment: a valid government-issued photo ID (driver's license, passport, or military ID), proof of citizenship or lawful permanent residency, and proof of your current address. If your address has changed since you submitted your process, bring a recent utility bill or lease in your name.

You do not need to print anything or bring your confirmation email, though having it on your phone is helpful. The enrollment center will have your process on file and will look you up by name and ID when you arrive.

If you cannot reschedule online

If the website is not letting you reschedule—for example, if you get an error message or your appointment does not appear in your account—try logging out and logging back in. Clear your browser cache and try again. If the problem persists, call customer service at 1-855-347-8371. Representatives can reschedule you over the phone and can also troubleshoot account access issues.

In rare cases, an appointment may be locked from rescheduling if it is fewer than 24 hours away. If that is your situation and you cannot make it, call when ready to explain. Some enrollment centers will allow you to reschedule even with short notice, though it depends on their schedule.

How rescheduling affects your PreCheck membership timeline

Rescheduling your appointment does not change when your five-year PreCheck membership expires. Your membership validity is based on the date you complete your in-person appointment and are approved, not on when you originally booked it. If you reschedule from January to June, your five-year clock starts in June when you finish the appointment.

This means rescheduling actually gives you more time to use your PreCheck before renewal is due. There is no penalty or extension for rescheduling—you straightforward complete the appointment whenever your new date is, and your membership runs five years from that completion date.

Frequently Asked Questions

Can I reschedule my appointment the day before or day of?

You can reschedule online up until 24 hours before your appointment. If you need to reschedule with less than 24 hours' notice, call 1-855-347-8371. Depending on enrollment center availability, they may be able to move you to a later slot the same day or within a day or two.

Do I have to pay again if I reschedule?

No. You paid your process fee when you first submitted your process. Rescheduling is free and does not require any additional payment. You only pay once, regardless of how many times you reschedule.

What if I reschedule and then need to reschedule again?

You can reschedule as many times as you need. Use the same process—log into your account and pick a new date, or call customer service. There is no limit to how many times you can reschedule before your appointment.

Will rescheduling delay my PreCheck approval?

Rescheduling does not delay approval. Once you complete your in-person appointment, the approval process is the same regardless of when you scheduled it. Most applicants are approved within a few days to two weeks after their appointment.

Can I reschedule to a different city or state?

Yes. When you reschedule online, you can choose any enrollment center in the country. You do not have to stay at your original location. This is useful if you are moving or traveling and want to complete your appointment elsewhere.