Peacock scrolling stops when your browser cache is full or your internet connection drops frames

If you can click play but the page won't scroll up or down, the problem is almost always one of three things: your browser has stored too much data from previous visits, JavaScript (the code that makes pages interactive) isn't loading completely, or your connection is too slow to handle video and scrolling at the same time. The fix depends on which one is happening, but you can test each in about five minutes.

Start by opening Peacock in a different browser—Chrome, Firefox, Safari, or Edge—and try scrolling there. If it works in the other browser, the problem is specific to your first browser and you can skip straight to clearing the cache. If it freezes in every browser, the issue is your connection or the Peacock app itself.

Key Takeaways

  • Clearing your browser cache and cookies removes stored data that can block scrolling; do this first in whichever browser is frozen.
  • Disabling browser extensions (ad blockers, password managers, VPNs) often restores scrolling because they can interfere with how Peacock loads.
  • Restarting your router and moving closer to your Wi-Fi router can fix scrolling lag caused by a weak or unstable connection.
  • If scrolling works in a different browser, the problem is browser-specific and clearing cache will usually solve it within one session.
  • Peacock's app on Windows and Mac can freeze independently of the website, so reinstalling it may be necessary if the browser version works fine.

Clear your browser cache and cookies

Your browser stores images, scripts, and login information from every website you visit. Over time, this data can become corrupted or outdated, and Peacock's scrolling feature depends on fresh data loading each time you visit. Clearing the cache forces your browser to read everything fresh.

In Chrome: Click the three-line menu in the top right, select Settings, then Privacy and Security, then Clear Browsing Data. Make sure "Cookies and other site data" and "Cached images and files" are both checked. Set the time range to "All time" and click Clear Data. Close and reopen Peacock.

In Firefox: Click the menu button (three horizontal lines) in the top right, select Settings, then Privacy & Security. Under Cookies and Site Data, click Clear Data. Check both boxes and click Clear. Restart Firefox and return to Peacock.

In Safari: Click Safari in the menu bar, select Settings, then Privacy. Click Manage Website Data, select all entries, and click Remove. Then go back to Settings, select the Advanced tab, and check "Show Develop menu in menu bar." Click Develop in the menu bar and select Empty Caches.

In Edge: Click the three-dot menu in the top right, select Settings, then Privacy, Search, and Services. Under Clear Browsing Data, click Choose What to Clear. Check "Cookies and other site data" and "Cached images and files," set the time range to All Time, and click Clear Now.

Disable browser extensions temporarily

Extensions like ad blockers, password managers, and VPNs can interfere with how Peacock loads its interactive elements. Even if an extension doesn't block ads on Peacock specifically, it might block the scripts that handle scrolling.

Open your browser's extension menu and turn off every extension except the ones you absolutely need (like a password manager you use constantly). Reload Peacock and try scrolling. If it works, turn extensions back on one at a time and reload Peacock after each one until scrolling breaks again—that tells you which extension is the culprit. You can then either remove that extension or add Peacock to its whitelist (most extensions have a settings page where you can exclude certain websites).

If you use a VPN, disconnect it and try Peacock again. Some VPNs slow down your connection enough that Peacock can't load the scrolling code in time, which makes the page feel frozen even though it's technically still loading.

Restart your router and check your connection speed

Peacock streams video while you browse, and both activities compete for bandwidth. If your connection is unstable or slow, the page may load partially but freeze when you try to scroll because the browser is waiting for more data.

Unplug your router for 30 seconds, then plug it back in and wait two minutes for it to fully restart. This clears the router's memory and often fixes temporary connection problems. While you wait, move your computer closer to the router if you're using Wi-Fi—distance and walls weaken the signal.

Test your connection speed by visiting speedtest.net in a new tab. Peacock recommends at least 5 Mbps for HD streaming, but scrolling also requires bandwidth, so aim for 10 Mbps or higher if possible. If your speed is below 5 Mbps, contact your internet provider or move to a location with a stronger signal.

Try Peacock in a private or incognito window

Private browsing mode disables extensions and uses a temporary cache that clears when you close the window. This is a quick way to test whether extensions or stored data are the problem without permanently changing your browser settings.

Open a new private window (Ctrl+Shift+N in Chrome or Edge, Cmd+Shift+N in Firefox, Cmd+Option+P in Safari). Go to Peacock.com and log in. Try scrolling. If it works here, the problem is definitely your cache or an extension, and you can use the steps above to fix it permanently. If it still freezes, the issue is your connection or Peacock's servers.

Reinstall the Peacock app if you're using Windows or Mac

Peacock offers a desktop app separate from the website. If the website works fine but the app freezes when you scroll, the app's files may be corrupted.

On Windows: Open Settings, go to Apps, then Apps & Features. Find Peacock in the list, click it, and select Uninstall. Confirm the uninstall. Then go to the Microsoft Store, search for Peacock, and click Install. Wait for the installation to finish and open the app.

On Mac: Open Finder, go to Applications, find Peacock, and drag it to the Trash. Empty the Trash. Then open the App Store, search for Peacock, and click Get. Authenticate with your Apple ID if prompted, and wait for the installation to finish.

Contact Peacock support if nothing works

If scrolling is frozen in every browser, in private mode, and after clearing cache and disabling extensions, the problem may be with your Peacock account or a server issue on Peacock's end.

Go to help.peacocktv.com and click Contact Us. Describe the problem (scrolling freezes on all pages, in all browsers, after clearing cache). Include your device type and browser version. Peacock's support team can check whether your account has a technical issue or whether there's a known problem affecting your region. Response times vary, but they typically reply within 24 hours.

Frequently Asked Questions

Why does Peacock scroll fine on my phone but not my computer?

Your phone's browser and your computer's browser are separate applications with separate caches and extensions. The problem is almost certainly your computer's browser cache or an extension. Clear the cache on your computer first, then disable extensions one by one until scrolling works.

Does restarting my computer help with Peacock scrolling?

Restarting closes all browser tabs and clears temporary memory, so it can help if a background process is using too much of your computer's resources. Restart your computer, open only Peacock in a fresh browser window, and try scrolling. If it works, a different app or tab was interfering.

Can a slow internet connection cause scrolling to freeze even if the video plays?

Yes. Video streaming and page scrolling use different parts of your connection. A slow connection might be fast enough for video but too slow to load the code that handles scrolling. Restart your router, move closer to it, or test your speed at speedtest.net to confirm.

Will clearing my cache log me out of Peacock?

Clearing cookies will log you out, but you can log back in when ready. Your Peacock account and watch history are stored on Peacock's servers, not on your computer, so logging out and back in won't affect anything except your login status in that browser.