Finding and Accessing the Delaware Unemployment Login

Delaware's unemployment system uses a single online portal called CONNECT, which is run by the Delaware Department of Labor. You log in at connect.delaware.gov with your username and password. If you have not created an account yet, you will need to set one up on that same site before you can log in — the system will walk you through choosing a username and password during registration.

The CONNECT portal is where you file your weekly claim, check the status of payments, upload documents if the state asks for them, and view your account details. You can log in from any device with an internet connection, and Delaware also has a mobile app called CONNECT Mobile available on iOS and Android if you prefer to manage your account from your phone.

If you are having trouble remembering your login details, the website has a "Forgot Username" and "Forgot Password" option on the login page. You will need to answer security questions or verify your identity through your email address to reset either one.

Key Takeaways

  • Delaware unemployment claims are managed through the CONNECT portal at connect.delaware.gov, where you log in with a username and password you create during registration.
  • You must log in weekly to file your claim and certify that you are still unemployed and looking for work, or your benefits will not be paid that week.
  • If you forget your username or password, use the "Forgot" links on the login page to reset them by answering security questions or verifying your email.
  • The CONNECT Mobile app lets you file claims and check your account status from your phone, which is useful if you do not have regular computer access.
  • If you cannot log in after trying password reset, contact the Delaware Department of Labor by phone or through the CONNECT system's message feature for help.

Creating Your CONNECT Account for the First Time

When you first register for unemployment in Delaware, you will be guided through creating a CONNECT account as part of the filing process. You choose your own username — it does not have to be your name, just something you will remember — and create a password that meets the system's security requirements (usually at least 8 characters, with a mix of uppercase, lowercase, numbers, and symbols).

During setup, you will also be asked to choose security questions and answers. These are used if you need to reset your password later, so pick questions you can answer consistently. Write down your username and password somewhere safe, or use a password manager if you have one, because you will need to log in every week.

If you filed your claim by phone or in person at a Delaware Department of Labor office and did not set up CONNECT at that time, you can still create an account online. Go to connect.delaware.gov and select the option to create a new account. You will need your Social Security number and some basic information from your claim to verify your identity.

What to Do If You Cannot Log In

If you enter your username and password correctly but the system will not let you in, the first step is to try resetting your password using the "Forgot Password" link on the login page. This usually works within a few minutes, and you will receive an email with instructions.

If password reset does not work, or if you see an error message saying your account is locked or inactive, you will need to contact the Delaware Department of Labor directly. You can call their unemployment insurance office at 302-761-8085 during business hours (Monday through Friday, 8:00 a.m. to 4:30 p.m. Eastern time). Have your Social Security number and date of birth ready when you call.

You can also send a message through the CONNECT system itself if you can access any part of it. Log in with whatever credentials you have, and look for a "Contact Us" or "Message" option in the menu. The Department of Labor monitors these messages and will respond, though it may take a few business days.

Filing Your Weekly Claim After Logging In

Once you are logged into CONNECT, you will see a dashboard with options to file your weekly claim. Delaware requires you to file a claim every week you want to receive benefits — if you skip a week, you will not be paid for that week, even if you are still unemployed.

When you file, the system will ask you to confirm that you are still unemployed, that you are able and available to work, and that you have been looking for work during the week. You will also be asked to report any work you did, any income you earned, and any job offers you received. Answer these questions honestly, because false information can result in overpayment that you will have to repay.

After you submit your weekly claim, you will see a confirmation number on the screen. Write this down or take a screenshot. The system will also show you when your next claim is due — usually the following week on the same day.

Checking Your Payment Status and Account Balance

After you log into CONNECT, you can see the status of your payments under a section usually labeled "Payment History" or "Claim Status." This shows you which weeks have been paid, which are pending, and which have been denied. If a payment is pending, it typically means the state is still processing your claim for that week.

You can also view your remaining balance — the total amount of benefits you have left to draw from your claim. This balance decreases each week you receive a payment. If your balance reaches zero, your claim has ended, and you will need to file a new claim if you are still unemployed.

Delaware deposits unemployment payments directly to your bank account or onto a debit card, depending on how you set up your account. You can check the deposit date and amount in CONNECT before the money arrives, which usually happens within two to three business days after you file your weekly claim.

Uploading Documents and Responding to Requests

Sometimes the Delaware Department of Labor will ask you to send documents to verify information on your claim — for example, proof of your last job, a separation letter from your employer, or documentation of income if you worked part-time. When this happens, you will see a message in CONNECT asking you to upload the document.

To upload a document, log into CONNECT, find the message or request section, and follow the instructions to attach a file. You can usually upload PDF, JPG, or PNG files. Take a clear photo or scan of the document if you have a paper copy. The state will review what you send and let you know if they need anything else.

Pay attention to any important date mentioned in the request. If the state asks you to send something by a certain date and you do not, your claim may be delayed or denied. If you cannot meet the important date, log back into CONNECT and send a message explaining why, and ask if you can have more time.

Using the CONNECT Mobile App

The CONNECT Mobile app works the same way as the website — you log in with the same username and password, and you can file your weekly claim, check your payment status, and upload documents. The app is useful if you do not have regular access to a computer or if you prefer to manage your account on your phone.

To read the app, search for "CONNECT Delaware" in the Apple App Store (for iPhone) or Google Play Store (for Android). Once you install it, open the app and log in. Your account information will be the same as it is on the website, so you can switch between the app and the website without any trouble.

The app sends notifications when your claim is due, when a payment has been processed, or when the state is asking for documents. These reminders can help you stay on top of your weekly filing and avoid missing a important date.

Frequently Asked Questions

What if I forgot my username but remember my password?

Go to connect.delaware.gov and click "Forgot Username." You will be asked to enter your email address or answer security questions to verify your identity. Once verified, the system will show you your username or let you create a new one.

Can I log into CONNECT from outside Delaware?

Yes. CONNECT is accessible from anywhere with an internet connection. You do not have to be in Delaware to log in and file your claim or check your account.

How often do I need to log in and file a claim?

You must file a claim every week you want to receive benefits. Most people file on the same day each week. If you miss a week, you will not be paid for that week, even if you are still unemployed.

What should I do if CONNECT says my account is locked?

A locked account usually means you entered your password incorrectly too many times. Wait a few hours, then try logging in again. If it stays locked, call the Delaware Department of Labor at 302-761-8085 to unlock it.

Can I change my password in CONNECT?

Yes. Once you are logged in, look for a "Settings" or "Account" section where you can change your password. You will need to enter your current password and then create a new one that meets the system's security requirements.