Chase offers notary services at most branches, but availability and cost vary by location

Many Chase Bank branches have a notary public on staff during business hours. However, Chase does not may provide notary service at every location, and some branches may charge a fee while others offer it free to account holders. The fastest way to find out whether your nearest Chase branch has a notary is to call ahead—do not assume it is available just because you bank there.

Chase does not publish a complete list of which branches offer notary services or at what cost. Policies differ by region and individual branch manager decisions. Some branches staff a notary full-time; others have one available only on certain days or during limited hours.

Key Takeaways

  • Call your local Chase branch directly to confirm whether a notary is available and whether there is a fee.
  • Chase notary services are typically faster if you are an account holder, though some branches charge regardless.
  • Hours for notary service may be shorter than regular branch hours, so ask when the notary is present.
  • If your branch does not have a notary, Chase can usually refer you to a nearby alternative or you can search your state's notary directory.

How to contact Chase about notary availability

Call the specific branch where you want the notary service. The main Chase customer service line (1-800-935-9935) can transfer you to your local branch, or you can find the branch phone number on Chase.com by entering your zip code. Ask to speak with someone who can confirm whether a notary is available, what hours they work, and whether there is a cost.

When you call, have your documents ready to describe. Some notaries will refuse to notarize certain types of documents—for example, many will not notarize powers of attorney or wills because of liability concerns. Asking ahead prevents a wasted trip.

What to bring and expect during the appointment

Bring a valid photo ID (driver's license, passport, or state ID card). The notary will verify your identity before notarizing any document. Bring the original document that needs notarizing—notaries cannot work from copies or digital files. If the document requires a signature, you will sign it in front of the notary.

The notary will stamp and sign the document, then record the transaction in their journal. The entire process usually takes 5 to 10 minutes per document. If you need multiple documents notarized, budget extra time. Some branches may require you to schedule an appointment rather than walk in, especially if the notary is part-time.

Chase notary fees and account holder discounts

Chase does not have a company-wide notary fee policy. Some branches charge $5 to $15 per document; others waive the fee for account holders. A few branches do not charge at all. The only way to know your branch's policy is to ask when you call.

If you are not a Chase customer, you may pay a higher fee or be turned away entirely. Some branches prioritize account holders or will not notarize for non-customers during busy times. Ask about this when you call so you are not surprised at the counter.

What to do if your Chase branch does not have a notary

If the branch nearest you does not offer notary services, ask the staff for a referral to a nearby notary. Many Chase branches keep a list of local notaries or can direct you to the county clerk's office, which maintains a directory of notaries in your area.

You can also search your state's notary directory online. Most states maintain a searchable database on the Secretary of State website. Some notaries work from UPS stores, FedEx locations, banks, or law offices. Libraries and title companies sometimes offer notary services as well, often at no cost to the public.

Timing and scheduling your notary appointment

Call at least one day ahead if possible. Some branches can fit you in same-day, but others require an appointment, especially if the notary is part-time or shared between multiple branches. Avoid calling during the lunch hour (typically 12 p.m. to 1 p.m.) or right before closing, when staff are busiest.

If you need the document notarized urgently, ask whether the branch can see you that day. If not, ask for the name and phone number of another Chase branch nearby that might have availability. Do not wait until the last minute—notary availability can be unpredictable, and you may need to visit a non-Chase notary if your branch is fully booked.

Frequently Asked Questions

Do I have to be a Chase customer to use their notary?

No, but policies vary by branch. Some branches notarize for anyone; others prioritize account holders or charge higher fees for non-customers. Call ahead to ask your specific branch's policy before you visit.

Can Chase notarize a power of attorney or will?

Many notaries, including those at Chase, will not notarize wills or powers of attorney because of liability concerns. Call your branch and describe the document type before you go. If Chase refuses, a lawyer's office or title company may be able to help.

What if I lose the notarized document after Chase stamps it?

The notary keeps a record in their journal, but you cannot get a certified copy from Chase. You will need to have the document notarized again. Keep the original in a safe place once it is notarized.

How long does a notarized document stay valid?

Once notarized, a document does not expire. However, the organization that requested the notarization may have its own important date for when the document must be submitted. Check with whoever asked you to get it notarized.

Can I notarize a document remotely through Chase?

Chase does not offer remote notary services. You must visit the branch in person with your original document and valid photo ID.