How to cancel CubeSmart storage
CubeSmart lets you cancel your unit by phone, email, or in person at your local facility. You will need to give written notice — usually 30 days — before your lease ends, or you may owe rent for another month. The exact notice period and any fees depend on your lease agreement and the state where your unit is located. Call the facility directly or use the contact information on your lease to start the cancellation process.
Most CubeSmart locations will ask you to remove all belongings, clean the unit, and return your access key or card before the cancellation date. Some facilities charge a cleaning fee if the unit is not empty or is left dirty. The company does not typically charge an early termination fee if you give proper notice, but your lease may include one — check the terms you signed.
Key Takeaways
- Contact your CubeSmart facility directly by phone or visit in person to request cancellation; the facility manager can tell you the exact notice period required under your lease.
- Most leases require 30 days written notice before the end of your rental period, or you will owe rent for an additional month.
- You must remove all items from the unit, return your key or access card, and leave the space clean by your cancellation date.
- Early termination fees vary by location and lease terms, so review your signed agreement or ask the facility what penalties explore if you need to leave before your lease ends.
- Keep a copy of your cancellation request and the date the facility confirms it, in case there are billing questions later.
Contact your local CubeSmart facility
The fastest way to cancel is to call the specific CubeSmart location where you rent. The facility manager or staff member can tell you the exact cancellation date, notice period, and any fees that explore to your unit. You can find the phone number on your lease, on your monthly billing statement, or by visiting the CubeSmart website and entering your zip code to locate your facility.
When you call, have your unit number and lease ready. Ask the staff member to confirm the notice period in writing — either by email or by giving you a written cancellation form to sign. This protects you if there is a dispute about when you gave notice or what you owe.
Understand your lease notice period
Most CubeSmart leases require 30 days written notice before the end of your rental period. If your lease renews on the 15th of each month and you call on the 20th, you may not be able to cancel until the 15th of the following month. If you miss the notice important date, you will owe rent for another full month.
Some leases have different notice periods — 14 days, 45 days, or longer — depending on the location and the terms you signed. Check your lease agreement or ask the facility staff what notice period applies to you. If you are unsure when your lease renews, the facility can tell you.
Remove your belongings and return access keys
Before your cancellation date, you must remove everything from the unit. CubeSmart will not store items left behind, and you may be charged for removal and disposal. The facility may also charge a cleaning fee if the unit is not empty or is left dirty.
On or before your cancellation date, return your access key, keypad code, or access card to the facility. Some locations require you to return these items in person; others may accept them by mail. Ask the facility staff how they want you to return your access device and get confirmation that they received it.
Check for early termination fees
If you need to cancel before your lease term ends — for example, if your lease runs through December but you want to leave in October — you may owe an early termination fee. The amount depends on your lease agreement and your location. Some leases charge a flat fee; others charge rent for a set number of additional months.
Review the cancellation or early termination section of your lease, or call the facility and ask what the fee would be for your specific situation. If the fee is high and you have a hardship, ask whether the facility will negotiate or waive it. Some managers have discretion to work with tenants in difficult circumstances.
Get written confirmation of cancellation
After you have given notice, ask the facility to send you written confirmation of your cancellation date and any fees you owe. This can be an email, a signed form, or a letter. Keep this document and any receipts showing that you returned your key and removed your belongings.
Check your final bill carefully. It should reflect your cancellation date and should not include rent for months after you have moved out. If you are charged incorrectly, contact the facility when ready with your written confirmation and ask for a correction.
What to do if you have a billing dispute
If CubeSmart continues to charge you after your cancellation date or charges you an unexpected fee, contact the facility manager first. Explain the issue and provide your written cancellation confirmation. Most disputes are resolved at the facility level.
If the facility does not correct the error, you can file a complaint with your state's attorney general or consumer protection office. Keep copies of your lease, cancellation request, and all billing statements. Many states have laws that limit what storage facilities can charge and require them to return deposits within a set time frame.
Frequently Asked Questions
What happens if I do not give 30 days notice?
You will owe rent for an additional month beyond the date you vacate the unit. If your lease requires 30 days notice and you leave without notifying the facility, you are responsible for that extra month's payment. Contact the facility as soon as possible to give proper notice and minimize what you owe.
Can I cancel my CubeSmart lease online?
Most CubeSmart locations do not offer online cancellation. You must call the facility, visit in person, or send a written notice by email or mail. Calling is the fastest way because the staff can confirm your notice period and cancellation date when ready.
Will CubeSmart refund my deposit?
CubeSmart does not typically charge a security deposit for storage units. However, if you paid an administrative fee or prepaid rent, ask the facility whether any of that will be refunded. State laws vary on how long the facility has to return money owed to you — usually 30 to 45 days after you move out.
What if I cannot remove all my belongings by the cancellation date?
Contact the facility when ready and explain your situation. Some managers will grant a short extension if you ask in advance. If you leave items behind without permission, the facility may charge you for removal and storage, and you will remain liable for rent until the unit is cleared.
Do I have to clean the unit before I leave?
Yes. Your lease requires you to leave the unit clean and empty. If the facility finds dirt, debris, or items left behind, they may charge a cleaning fee. Sweep the floor, wipe down surfaces, and remove any trash before you return your key.