Contact CubeSmart directly by phone or in person to cancel your unit

To cancel a CubeSmart storage unit, you need to call the specific facility where you rent or visit in person with your lease agreement. CubeSmart does not process cancellations online or through a central phone line — each location handles its own account changes. Find your facility's phone number on your lease, on the CubeSmart website by searching for your location, or by calling their main customer service line at 1-888-CUBESMART (1-888-282-3762) to be transferred to your unit.

When you contact the facility, have your lease number and unit number ready. The staff member will confirm your identity, review your lease terms for cancellation fees or notice requirements, and walk you through the move-out process. Most facilities will schedule a final inspection of your unit before closing the account.

Key Takeaways

  • Call or visit the specific CubeSmart location where you rent your unit — cancellations are not handled online or through a central office.
  • Your lease agreement specifies how many days' notice you must give before cancellation, typically 30 days, and whether you owe an early termination fee.
  • You must remove all items from your unit and return your access key or card before the facility will close your account.
  • Schedule a final walk-through inspection with the facility staff to document the unit's condition and avoid unexpected charges.
  • Keep a copy of your cancellation confirmation and final bill for your records.

Review your lease for notice requirements and fees

Before you call to cancel, pull out your lease agreement and look for the cancellation or termination section. This section tells you how many days' notice CubeSmart requires — most facilities require 30 days, but some may require 14 or 60 days depending on your location and the type of lease you signed. If you cancel without giving the required notice, you may owe rent for the notice period even after you move out.

Your lease also states whether you will owe an early termination fee if you cancel before your lease end date. Some leases charge a flat fee; others charge rent for the remaining lease term. A few leases have no early termination penalty. Knowing this before you call means you will not be surprised by charges on your final bill.

Empty your unit completely and schedule an inspection

CubeSmart will not close your account until your unit is completely empty. Remove all items, boxes, furniture, and personal belongings. Sweep or vacuum the floor and wipe down any shelves or surfaces you used. The facility does not require the unit to be spotless, but it should be clean enough that no debris or damage is visible.

When you have emptied the unit, call the facility again to schedule a final inspection. A staff member will walk through the unit with you, check for damage beyond normal wear, and document the condition. If there are holes in the walls, stains on the floor, or broken shelving that you caused, you may be charged a repair or cleaning fee. If the unit is in good condition, the inspection takes just a few minutes and your account closes.

Return your access key or card

CubeSmart units are accessed with a key, keypad code, or access card depending on the facility. Before your account closes, you must return any physical key or card to the facility. If you lose the key or card, the facility may charge you a replacement fee — typically $25 to $50 — before they will close your account.

If your unit uses a keypad code, the facility will deactivate the code on the day your account closes. You do not need to do anything for a code-based system other than confirm the cancellation date with the staff.

Understand your final bill and payment

After your unit is empty and inspected, the facility will prepare your final bill. This bill includes rent through your cancellation date, any early termination fees listed in your lease, and any damage or cleaning charges if the unit was not in acceptable condition. You will owe this amount before the account officially closes.

Ask the facility how they accept payment — most take credit card, debit card, or check. If you paid a security deposit when you opened the account, the facility will refund that amount after your final bill is settled, minus any deductions for damage or unpaid rent. Request a receipt or written confirmation of your final payment and account closure.

What to do if you cannot reach your facility

If you call your local CubeSmart facility and cannot reach anyone, try calling during business hours — most facilities are open Monday through Saturday, 9 a.m. to 6 p.m., and Sunday 10 a.m. to 4 p.m., though hours vary by location. If the phone line is consistently busy or disconnected, visit the facility in person during those hours with your lease agreement.

If you are unable to visit or call and your lease end date is approaching, contact CubeSmart's corporate customer service at 1-888-282-3762 and explain that you cannot reach your local facility. They can note your cancellation request in the system and may support the facility processes it, though you will still need to empty your unit and settle your final bill in person or by mail.

Frequently Asked Questions

What happens if I do not give the required notice before canceling?

You will owe rent for the notice period specified in your lease, even if you have already moved out. For example, if your lease requires 30 days' notice and you cancel with only 10 days' notice, you owe rent for the remaining 20 days. This charge will appear on your final bill.

Can I cancel my lease over the phone without visiting the facility?

You can start the cancellation process over the phone, but you must still visit the facility to empty your unit, return your key or card, and complete the final inspection. Some facilities may mail you a final bill if you cannot visit in person, but you are responsible for ensuring the unit is empty before your cancellation date.

Will I get my security deposit back?

Yes, if your unit is in acceptable condition and you have no unpaid charges. The facility will refund your security deposit after your final bill is paid, typically within 7 to 14 days. If there is damage beyond normal wear, the facility may deduct repair costs from the deposit before refunding the remainder.

What if I left items in the unit after my lease ended?

CubeSmart has the right to remove and dispose of abandoned items after your lease ends, and you may be charged a removal fee. If you realize you left something behind, contact the facility when ready — they may hold items for a short period, but there is no may provide. Retrieve any forgotten items as soon as possible.

Do I need to provide a forwarding address when I cancel?

It is a good idea to provide a mailing address so the facility can send your final bill and security deposit refund. Ask the staff to note your address in the system when you cancel, or provide it in writing if you cancel by phone.