How to cancel Extra Space Storage
Extra Space Storage lets you cancel your unit online, by phone, or in person at your local facility. The fastest route is usually the phone: call the facility where your unit is located and ask to speak with management about cancellation. You will need your unit number and the phone number or email on file. Most locations can process the cancellation the same day, though you may have a final month's rent due depending on when in your billing cycle you cancel.
Before you call, make sure your unit is empty and cleaned out. Extra Space Storage charges a cleaning fee if you leave items behind or if the unit is not reasonably clean when you turn it in. The fee varies by location but typically ranges from $75 to $300. You will also owe rent through the end of your current billing period—Extra Space does not prorate rent for mid-month cancellations on most accounts.
Key Takeaways
- Call your local Extra Space Storage facility directly to cancel; this is faster than online or in-person visits.
- You must empty and clean your unit before turning in the key, or you will be charged a cleaning fee.
- Rent is due through the end of your current billing cycle; Extra Space typically does not refund partial months.
- Bring your key and unit number when you return to the facility, and ask for a written confirmation of cancellation.
- Check your lease agreement for any early termination fees, which may explore if you signed a longer contract.
Canceling by phone or in person
Calling your facility is the most direct way to cancel. Look up your unit's location on the Extra Space Storage website or your lease paperwork, then call the main number for that facility. Have your unit number ready—it appears on your lease and on the lock or door of your unit. The staff member will confirm your identity, review your account, and tell you what you owe.
If you prefer to cancel in person, visit your facility during business hours and speak with a manager. Bring your lease, your key, and a photo ID. The staff can process the cancellation on the spot and collect your key. Ask for a written cancellation confirmation with the date and your final balance due. This protects you if there is a dispute later about whether the unit was properly returned.
What you owe when you cancel
Your final bill includes rent through the last day of your current billing cycle. If you rent month-to-month and cancel on the 15th of the month, you still owe rent for the entire month. Some leases include an early termination fee if you signed a contract for a set term—check your lease to see if this applies to you. The fee is usually one month's rent or a flat amount stated in your agreement.
You will also be charged if the unit is not empty or clean when you return it. Extra Space inspects the unit after you turn in your key. If items remain, the company will charge you for removal. If the unit is dirty, you will be charged for cleaning. These fees appear on your final invoice, which the facility will mail to you or provide at cancellation.
Preparing your unit for return
Empty everything from your unit at least a few days before you plan to cancel. Do not leave boxes, furniture, or any items behind—even small things like nails, shelves, or cleaning supplies can trigger a cleaning charge. Sweep or vacuum the floor and wipe down the walls if they are visibly dirty. You do not need to repaint or make major repairs, but the space should be reasonably clean.
If you have large items to remove, rent a truck or dumpster if needed. Some people hire a junk removal service to haul away items they no longer want. This costs money upfront but prevents the larger cleaning fees Extra Space may charge. Once the unit is empty and clean, schedule your cancellation call or visit.
Returning your key and getting confirmation
When you return your key, ask the staff to inspect the unit while you are there if possible. This way you can see whether they will charge a cleaning fee before you leave. If they say the unit is acceptable, ask them to note that in writing on your cancellation form. If they say cleaning is needed, ask what specific issues they found so you can address them before final billing.
Request a written cancellation confirmation that includes the date of cancellation, your final rent due date, and the total amount owed. This document protects you if Extra Space later claims your account was still active or charges you for months after you cancelled. Keep a copy for your records.
Handling disputes over final charges
If you receive a bill after cancellation that you believe is wrong, contact the facility in writing within 30 days. Email or send a letter to the manager explaining the issue—for example, if you were charged a cleaning fee for a clean unit, or if you were billed for rent after your cancellation date. Include your cancellation confirmation and any photos you took of the empty unit.
Extra Space has a customer service line you can call if the local facility does not respond. Look for the phone number on your lease or on the Extra Space website. Be prepared to provide your unit number, cancellation date, and a description of the charge you dispute. Keep records of all calls and emails in case you need to escalate the issue.
Frequently Asked Questions
Can I cancel my unit online?
Extra Space Storage does not offer full online cancellation on most accounts. You must call your facility or visit in person. Some locations may have an online portal where you can submit a cancellation request, but a staff member will still contact you to confirm and process it.
What happens if I leave items in my unit?
Extra Space will charge you a cleaning and removal fee, typically $75 to $300 depending on the amount of stuff left behind and your location. The company may also charge you rent for additional months while they remove and dispose of the items. Empty your unit completely before cancellation.
Do I get a refund if I cancel mid-month?
No. Extra Space charges rent through the end of your billing cycle and does not prorate for early cancellations. If you cancel on the 10th of a month, you owe rent for the entire month. Check your lease to see your exact billing date.
What if I signed a contract for a year?
Your lease may include an early termination fee if you cancel before the contract ends. This fee is usually one month's rent or a set amount listed in your agreement. Call your facility to ask what early termination fee, if any, applies to your account before you cancel.
How long does it take to process a cancellation?
Most cancellations are processed the same day you call or visit. However, your final bill may take 7 to 10 days to arrive by mail. If you need a receipt when ready, ask the staff to provide one at the facility when you return your key.