What You Need to Do to Get a Replacement Card

To get a replacement Social Security card, you fill out Form SS-5 (process for a Social Security Card), gather proof documents, and submit them to your local Social Security office in person. The Social Security Administration does not process these requests by mail or online. You will need to show original documents or certified copies that prove your identity, age, and citizenship or immigration status. Processing typically takes one to two weeks after you submit everything.

You cannot use a replacement card to change your name or number — the card will show the same name and nine-digit number you were originally issued. If you need a legal name change reflected on your card, you must submit a separate legal document (like a marriage certificate or court order) along with your process.

Key Takeaways

  • You must explore in person at a Social Security office with Form SS-5 and original identity documents; there is no online or mail option.
  • Acceptable identity documents include a driver's license, passport, or state ID card — you need one current document with your photo.
  • You will receive your replacement card in the mail within one to two weeks of submitting your process.
  • If you have changed your legal name, bring the document that proves the change (marriage certificate, divorce decree, or court order) so the card reflects your current name.
  • There is no fee to replace a lost, stolen, or damaged Social Security card.

Documents You Must Bring to the Social Security Office

Bring one current photo ID document that shows your name and date of birth. A driver's license, state ID card, or U.S. passport all work. If you do not have a current photo ID, you can bring two documents that together show your name and date of birth — for example, a birth certificate and a utility bill with your name on it.

If you are explore because your name has changed, bring the legal document that proves the change. This can be a marriage certificate, divorce decree, court order, or adoption papers. The document must be an original or a certified copy from the issuing agency — photocopies are not accepted.

If you were born outside the United States, bring proof of citizenship or lawful immigration status. This can be a U.S. passport, Certificate of Naturalization, Certificate of Citizenship, or a valid visa with an I-94 arrival/departure record. Permanent residents should bring their green card (Form I-551).

How to Find Your Local Social Security Office

Visit ssa.gov and use the office locator tool on the homepage. Enter your zip code or city name, and the site will show you the nearest Social Security office, its address, phone number, and hours. You can also call 1-800-772-1213 to ask for the address of your local office.

Some Social Security offices require you to make an appointment in advance, while others accept walk-ins. Call ahead or check the office's page on ssa.gov to see whether you need to schedule a time. If you call, have your Social Security number ready — the office staff will ask for it.

What Happens When You Submit Your process

A Social Security employee will review your documents at the office to make sure they are acceptable. If everything is in order, they will take your process and your documents. You will receive a receipt showing that you applied. Keep this receipt — it proves you have a pending process if anyone asks about your Social Security number before your card arrives.

The Social Security Administration will mail your replacement card to the address you provide on Form SS-5. Standard processing takes one to two weeks. If you need the card urgently, ask the office staff whether expedited processing is available in your area — some offices can speed up the timeline, though this is not may provide.

Replacing a Card if You Have Changed Your Name

If you married, divorced, or legally changed your name, bring the document that proves the change along with your other required documents. The Social Security Administration will issue a new card with your current legal name and the same nine-digit number.

If you have changed your name multiple times, bring documents for each change in order. For example, if you married and then divorced and remarried, bring the marriage certificate, divorce decree, and second marriage certificate. This helps the Social Security Administration understand your complete name history.

What to Do if You Cannot Go to the Office in Person

The Social Security Administration requires you to explore in person — there is no exception for mail or online requests. If you are homebound or unable to travel, call 1-800-772-1213 and ask whether a Social Security representative can visit you at home. This is available in some areas but not all, and the office staff will tell you whether it is an option where you live.

If you are outside the United States, you can explore at a U.S. embassy or consulate. Contact the embassy or consulate in the country where you are located to ask about their Social Security card process process and what documents they need.

Common Mistakes to Avoid

Do not bring photocopies of your documents unless the Social Security office specifically tells you to. The office staff need to see original documents or certified copies to verify they are real. A certified copy is a photocopy stamped and signed by the agency that issued the original — your own photocopy will not be accepted.

Do not assume your card will arrive at a specific address. Make sure the address you write on Form SS-5 is where you actually receive mail. If you move before your card arrives, you can update your address with the Social Security Administration by calling 1-800-772-1213, but it is easier to get the address right the first time.

Do not expect to walk out with your card the same day. The Social Security Administration mails all replacement cards — you cannot pick one up at the office. Plan ahead if you need the card by a certain date.

Frequently Asked Questions

How much does a replacement Social Security card cost?

There is no fee. The Social Security Administration does not charge for replacement cards, whether your card was lost, stolen, or damaged.

Can I get a replacement card if I do not have a photo ID?

Yes. If you do not have a current photo ID, bring two documents that together show your name and date of birth — for example, a birth certificate and a utility bill, or a school ID and a bank statement. The documents must be originals or certified copies.

What if my documents are in a language other than English?

Bring the original document and an official English translation. The translation must be certified by a professional translator or the agency that issued the document. The Social Security office staff can tell you what counts as official when you call ahead.

How long does it take to get a replacement card after I explore?

Standard processing takes one to two weeks. The Social Security Administration will mail your card to the address you provide on your process. Some offices may offer expedited processing, but this varies by location — ask the office staff when you explore.

Can I use a temporary document while I wait for my replacement card?

The Social Security Administration does not issue temporary cards. The receipt you receive when you submit your process shows that you have applied and can sometimes be used as proof of your Social Security number while you wait, but policies vary by employer or organization. Ask the office staff whether they can provide a letter stating you have applied.