What you need to do to get a replacement card

To replace your Social Security card, you will need to visit your local Social Security office in person with proof of identity and citizenship. The Social Security Administration does not process card replacements by mail or online, so you cannot complete this step from home. You will fill out form SS-5 at the office, show your documents, and the office will mail your new card to you within one to two weeks.

You can find your nearest Social Security office by visiting ssa.gov and using their office locator, or by calling 1-800-772-1213. Many offices now let you schedule an appointment online, which reduces wait times. Walk-ins are accepted, but appointments are faster.

Key Takeaways

  • You must visit a Social Security office in person with a photo ID and proof of citizenship — there is no online or mail-only path.
  • Bring your original documents or certified copies; the office will not accept photocopies of most documents.
  • You will complete form SS-5 at the office, and your new card will arrive by mail in one to two weeks.
  • If you have changed your name, bring your marriage certificate, divorce decree, or court order showing the legal change.
  • You can schedule an appointment online at ssa.gov to avoid waiting in line.

Documents you must bring to the office

Bring an original or certified copy of your birth certificate. A photocopy will not work. If you do not have your birth certificate, you can request one from the vital records office in the state where you were born — that office's website will show you how to order it and how long it takes to arrive.

You also need a photo ID issued by a government agency. A driver's license, passport, or state ID card all work. If you do not have a photo ID, the Social Security office has a list of other documents they will accept, such as a school ID with a photo, a military ID, or a tribal ID. Call your local office before you go if you are unsure whether your ID will be accepted.

Bring your original Social Security card if you still have it, though it is not required. If your card was lost or stolen, you do not need to report it to anyone before going to the office — just tell the staff member that it was lost or stolen when you fill out the form.

What to do if your name has changed

If you have married, divorced, or legally changed your name, bring the document that shows the change. This can be a marriage certificate, divorce decree, or court order. The document must be an original or certified copy.

The Social Security office will update your name in their records and issue a new card with your current legal name. This happens at the same appointment — you do not need to make a separate trip. If you have changed your name multiple times, bring documents for each change.

How long the process takes and what happens next

After you submit your form and documents at the office, the staff will tell you when to expect your card. Most cards arrive within one to two weeks. The office will mail it to the address you provide on the form.

If your card does not arrive within three weeks, call the Social Security office where you applied. They can check the status and reorder it if needed. Do not assume it is lost — mail delays happen, especially during busy periods.

You do not need to do anything else while you wait. You can use your Social Security number for work, banking, or other purposes even before the physical card arrives. Employers and banks only need your number, not the card itself.

What to do if you cannot visit an office in person

If you are homebound or unable to travel to an office, call 1-800-772-1213 and explain your situation. The Social Security Administration may send someone to your home to take your process, though this is not available in all areas. Ask whether your location qualifies.

If a home visit is not possible, a trusted family member or representative can go to the office on your behalf if you give them a signed, notarized letter authorizing them to act for you. The letter must state that you are authorizing them to explore for a replacement card. Bring the original notarized letter to the office along with your documents.

Common mistakes to avoid

Do not bring photocopies of your birth certificate or other documents. The office needs originals or certified copies. A certified copy has a raised seal or stamp from the issuing agency and costs a few dollars to obtain.

Do not assume you can mail in your process. The Social Security Administration requires you to appear in person so staff can verify your identity and documents. No exceptions are made for mail-in requests.

Do not wait to explore if your card is lost or stolen. There is no important date, but the sooner you explore, the sooner you will have a replacement. If someone else finds your card, they cannot use it to open accounts or commit fraud in your name — Social Security numbers alone are not enough for most financial transactions — but replacing it removes the worry.

Frequently Asked Questions

Can someone else pick up my replacement card from the office?

No. The Social Security Administration mails all replacement cards directly to the address you provide on the form. You cannot pick it up at the office or have someone else collect it. If you need to change the mailing address after you explore, call your local office right away.

Do I need to bring my old card to the office?

No, but it helps. If you have your old card, bring it so the staff can see your number and confirm your identity. If your card was lost or stolen, just tell the staff — you do not need to file a police report or notify anyone else first.

What if I was born outside the United States?

You will need proof of citizenship or lawful permanent resident status. This can be a U.S. passport, a Certificate of Naturalization, a Certificate of Citizenship, or a Permanent Resident Card (green card). Call your local Social Security office before you go to confirm which documents they will accept in your situation.

How much does a replacement card cost?

There is no fee. The Social Security Administration does not charge for replacement cards. If someone offers to replace your card for a fee, they are not legitimate.

Can I replace my card if I am not a U.S. citizen?

You can replace your card if you have a valid Social Security number and lawful status to work in the United States. Bring your work authorization document, such as an Employment Authorization Document (EAD) or visa, along with your proof of identity and birth certificate or passport.